--- schema_version: "1" id: 860206441ef315632b3912800c07427d5bad53768d0db35c9c1bc25c9fa76781 title: Default Template for Email Approval Response used by Classic Approval Processes collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_email_default.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_email_default.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 067e7325e48560f17c321f1e424e262dd70563dcdae2d41e6b426102c16d02ec description: When you enable email approval response, Salesforce uses a default email template for classic approval processes—unless you specify a custom email template. products: - Flow Builder - Salesforce Platform release: "264" --- # Default Template for Email Approval Response used by Classic Approval Processes When you enable email approval response, Salesforce uses a default email template for classic approval processes—unless you specify a custom email template. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png) Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs. ![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_example.png) Example Requesting User has requested your approval for the following item. To approve or reject this item, reply to this email with the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO in the first line of the email message, or click this link: Link to approval request page If replying via email you can also add comments on the second line. The comments are stored with the approval request in Salesforce CRM. Note: For Salesforce to process your response the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO must be in the first line of the reply email. Also, any comment must be in the second line. If your org has Approvals in Chatter enabled and the approver opted to receive notifications as Chatter posts, the default email template is appended with: ![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_example.png) Example You can also approve, reject, and comment on this request from your Chatter feed: Link to approval post in Chatter ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png) Note If you use a custom email template for your classic approval process, make sure that it explains both response options: clicking the link and replying by email. If the user doesn’t respond correctly (for example, if the user misspells approve or types it on the wrong line), Salesforce doesn’t register the response. #### See Also - [Email Templates in Salesforce Classic](https://help.salesforce.com/s/articleView?id=sales.admin_emailtemplates.htm&language=en_US) - [Merge Fields for Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_considerations_mergefields.htm&release=264.0.0&type=5 "Approval merge fields include {!ApprovalRequest.fieldName} and {!Approval_Requesting_User.fieldName}. They’re supported in certain email templates and return different values based on the status of the classic approval process instance.") - [Let Users Respond to Approval Requests from Classic Approval Processes by Email](https://help.salesforce.com/s/articleView?id=platform.approvals_email_parent.htm&release=264.0.0&type=5 "If the email notification includes all the information that an approver needs to make a decision, enable email approval response. That way, a user can simply reply to the email notification.")