---
schema_version: "1"
id: 1df8fdb3c1c0cec34c0c12e18cce2b6356f6e91e21cda4b71cffbd85bd129ad8
title: Enable Email Approval Response for Classic Approval Processes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f4388c3fac6e70404fda68d2c4c5927fe31e045a98cf0a3784123e1ae99b773e
description: After you’ve reviewed the considerations and prepared the right template, flip the switch that lets users respond to approval requests directly from their email.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Enable Email Approval Response for Classic Approval Processes

After you’ve reviewed the considerations and prepared the right template, flip the switch that lets users respond to approval requests directly from their email.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class="" id="approvals_email__d4171e54"><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d176704e75">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d176704e75 ">To enable Email Approval Response:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d176704e75 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Before you begin, give the appropriate users the “API Enabled” user permission so that they can respond to approval requests by email.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.

1. From Setup, enter Process Automation Settings in the Quick Find box, then select **Process Automation Settings**.
2. Select **Enable email approval response**.
3. Save your changes.

#### See Also

- [Considerations for Email Approval Response in Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_email_limitations.htm&release=264.0.0&type=5 "Before you enable the ability to act on approvals via email, review how email works with your classic approval processes.")
- [Let Users Respond to Approval Requests from Classic Approval Processes by Email](https://help.salesforce.com/s/articleView?id=platform.approvals_email_parent.htm&release=264.0.0&type=5 "If the email notification includes all the information that an approver needs to make a decision, enable email approval response. That way, a user can simply reply to the email notification.")