---
schema_version: "1"
id: db10d2eeb3523f0a9618281145789fd76ba0e393679929c18927d72c7cfb6901
title: Choose Request Notification Templates for a Classic Approval Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_create_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_create_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e0ef76fd7c3116e105e4a6af27211cf0e16ae60828fbc50216405477fd448b4
description: When a classic approval process assigns an approval request to a user, Salesforce sends the user an approval request email. If Approvals in Chatter is enabled, Salesforce also posts the approval request to Chatter. Choose templates for each of these notifications.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Choose Request Notification Templates for a Classic Approval Process

When a classic approval process assigns an approval request to a user, Salesforce sends the user an approval request email. If Approvals in Chatter is enabled, Salesforce also posts the approval request to Chatter. Choose templates for each of these notifications.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class="" id="approvals_create_templates__d5233e54"><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.

These fields are available from both the jump-start and standard wizards.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25.380710659898476%">
          <col style="width:74.61928934010153%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d277392e87">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d277392e90">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d277392e87 ">
              <strong class="uicontrol">Approval Assignment Email Template</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d277392e90 ">
              <p>Choose a custom email template to use when notifying approvers that an approval
                request is assigned to them. Or leave blank to use the default email template.
              </p>
              <p style="margin-bottom:0;">The approval process uses the same template for every assignment email—no
                matter which approval step it’s for.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d277392e87 ">
              <strong class="uicontrol">Approval Post Template</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d277392e90 ">
              <p>Available only when Approvals in Chatter is enabled. </p>
              <p style="margin-bottom:0;">Choose an approval post
                template to use when notifying approvers via a post in their Chatter feed. Leave
                blank to use the default post template for this object or, if there isn’t one, the
                system default template.</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note If Email approval response in Process Automation Settings in Setup is enabled, be sure that the email template you use describes how to correctly use both response options: clicking the link and replying by email. If the user doesn’t respond correctly (for example, if the user misspells approve or types it on the wrong line), Salesforce doesn’t register the user’s response.

#### See Also

- [Chatter Post Templates for Approval Requests from Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_post_templates.htm&release=264.0.0&type=5 "Approval post templates for Chatter let you customize the information that is included in the approval request post when it displays in a Chatter feed.")
- [Email Templates in Salesforce Classic](https://help.salesforce.com/s/articleView?id=sales.admin_emailtemplates.htm&language=en_US)
- [Merge Fields for Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_considerations_mergefields.htm&release=264.0.0&type=5 "Approval merge fields include {!ApprovalRequest.fieldName} and {!Approval_Requesting_User.fieldName}. They’re supported in certain email templates and return different values based on the status of the classic approval process instance.")