---
schema_version: "1"
id: 1c66adf6c2a86e206b093fdae8398e199c0b69ded7265f310e63a44393870f13
title: Classic Approval Process Considerations for the Salesforce Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_considerations_mobile_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_considerations_mobile_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0e68aeccc1a84a2d5afd4017e011ed5b8241acfd3f4f41c08201bf01ab16a82
description: Learn about the classic approval processes functionality in Lightning Experience on desktop that isn’t available or that works differently in the Salesforce mobile app.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Classic Approval Process Considerations for the Salesforce Mobile App

Learn about the classic approval processes functionality in Lightning Experience on desktop that isn’t available or that works differently in the Salesforce mobile app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.

## Approval Responses

You can’t unlock a record that’s locked for approval.

## Salesforce Mobile App Notifications for Approval Requests

- Notifications for approval requests aren’t sent to queues or delegates. For each approval step involving a queue, add individual users as assigned approvers, so those individuals can receive the approval request notifications in the mobile app. To have both queues and individual users as assigned approvers, select **Automatically assign to approver(s)** instead of **Automatically assign to queue** in the approval step.
- Notifications for approval requests are sent only to users who have access to the record being approved. Assigned approvers who don’t have record access can receive email approval notifications, but they can’t complete the approval request until someone grants record access.

## Approvals in Chatter

In the Salesforce mobile app, you can’t respond to approval requests from Chatter. To respond to approval requests, go to the Approvals navigation item.

## Approval Comments

- The Salesforce mobile app prompts you for comments after you tap Approve or Reject.
- The Approval History related list displays truncated comments. To see the full comment for a given approval instance, tap the instance, then tap **Comments**.

## Approval History Related List

- The Approval History related list doesn’t include the Submit for Approval button.
- When working with classic approval processes in Experience Cloud sites, role-based external users can see and take action from the Approval History related list, but they can’t submit requests for approval.