---
schema_version: "1"
id: 203aa74f1dbcd14189d20829b7c591d83602e0cd5debd461b896106fa3e482a1
title: Troubleshoot Feature Access Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/admin_insufficient_privileges_object.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.admin_insufficient_privileges_object.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ce57fb9d42fca414c876e0a20432ea68329e9ad2073b63a91f6a5fb59f81ae7f
description: If your users have issues completing a task or accessing a feature, review their assigned permissions.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Troubleshoot Feature Access Issues

If your users have issues completing a task or accessing a feature, review their assigned permissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The available user and data management options vary according to which Salesforce edition you have.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d64612e64">User Permissions
                Needed</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64612e64 ">To access features or complete tasks mentioned in this topic:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64612e64 ">See the related Help documentation.</td>

            </tr>
          </tbody>
        </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_tip.png)

Tip Instead of completing this task manually, get help from Setup with Agentforce. For example, ask the Setup agent, “Why can’t Erica Douglass export reports?” For more information, see [User Access Management in Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_user_access.htm&language=en_US).

- **[Troubleshoot Why a User Doesn’t Have Correct Access to a Feature](https://help.salesforce.com/s/articleView?id=platform.admin_insufficient_privileges_object.htm&release=264.0.0&type=5)**  
    If your user is unable to access a feature or complete tasks as expected, work through these steps to identify and fix the problem.
- **[Troubleshoot Why a User Has Unexpected Access to a Feature](https://help.salesforce.com/s/articleView?id=platform.admin_insufficient_privileges_object.htm&release=264.0.0&type=5)**  
    If your user is able to access a feature or complete actions that they don’t need, work through these steps to identify and fix the problem.

## Troubleshoot Why a User Doesn’t Have Correct Access to a Feature

If your user is unable to access a feature or complete tasks as expected, work through these steps to identify and fix the problem.

![Troubleshooting flowchart for if a user can't access a feature, depicting same steps as in topic.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/access/images/feature_missing_flowchart.png)

1. Review documentation to see which permissions are required for the user to access a feature or complete a task. Keep in mind that a combination of object, user (app and system), and field permissions can be required.
2. Check if the user has the necessary permissions. Go to the user’s detail page in Setup, and click **View Summary**. You can see all of the user’s assigned object, user, and field permissions. If the user is already assigned the necessary permissions, move to step 4. If the user is missing permissions, move to the next step.
3. Review your permission sets and permission set groups to see if any exist that have the required permissions. On the detail page for each permission set and permission set group, click **View Summary** to see all the included permissions.
    
    When possible, reuse existing permission sets and permission set groups, rather than creating new ones tailored to a specific user. However, make sure that you don’t assign more permissions than the user needs.
    
    If the user still doesn’t have correct access after assigning permissions, move to the next step.
4. Check your validation rules in Object Manager. It’s possible to create rules that prevent a user from completing a certain task, such as transferring a case record after it’s closed.

## Troubleshoot Why a User Has Unexpected Access to a Feature

If your user is able to access a feature or complete actions that they don’t need, work through these steps to identify and fix the problem.

![Troubleshooting flowchart for if a user has unexpected access to a feature, depicting same steps as in topic.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/access/images/feature_unexpected_flowchart.png)

1. Review documentation to see which permissions are required for the user to access a feature or complete a task. Keep in mind that a combination of object, user (app and system), and field permissions can be required.
2. Check if the user’s permissions are correct. Go to the user’s detail page in Setup, and click **View Summary**. You can see all of the user’s assigned object, user, and field permissions. If you confirm the user has permissions that they don’t need, click the permission's row-level action, and then click **Access Granted By** to see which profile, permissions sets, or permission set groups are granting this access.
    
    If a profile contains the permissions, go to step 3. If a permission set or permission set group contains the permissions, go to step 4.
3. If the user is assigned the permissions through their profile, you can either change their profile or edit the included permissions if no one assigned the profile needs them.
4. If the user is assigned the permissions through a permission set or permission set group, depending on your data access configuration, you can remove the user’s assignment. Or, update the included permissions if no one assigned the permission set or permission set group needs them.

#### See Also

- [Additional Considerations for Troubleshooting Access Issues](https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_considerations.htm&release=264.0.0&type=5 "Review these object-specific considerations and additional features that can affect what your users can see or access.")
- [Permissions and Access Settings](https://help.salesforce.com/s/articleView?id=platform.permissions_about_users_access.htm&release=264.0.0&type=5 "User, object, and field permissions and access settings can be specified in profiles and permission sets. To use them effectively, understand the differences between profiles and permission sets.")
- [Manage Permissions in the Permission Set and Permission Set Group Access Summaries](https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&release=264.0.0&type=5 "To help you manage your users’ permissions, you can see and update all object, user, field, and custom permissions that are enabled for a permission set or permission set group in its summary page. You can also manage which permission set groups the permission set is included in and vice versa.")
- [Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&release=264.0.0&type=5 "A permission set is a collection of settings and permissions that give users access to various tools and functions. Permission sets extend users’ functional access without changing their profiles and are the recommended way to manage your users’ permissions.")