---
schema_version: "1"
id: 3cb4af372066407e19c0a57557ad8fdbfefdd06436fe911eeddf7b1b3783639a
title: Send a One-to-One Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_send_one_to_one.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_send_one_to_one.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16fbdb33ebb77c5ef60f466dde1f5262a09f4c88efae9a4b81cc2a965ea78281
description: You can send an email to a single prospect from the prospect record in Account Engagement. This feature is useful to test sending a one-to-one email. For communicating with leads and contacts, we recommend sending one-to-one emails in Salesforce rather than Account Engagement.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Send a One-to-One Email

You can send an email to a single prospect from the prospect record in Account Engagement. This feature is useful to test sending a one-to-one email. For communicating with leads and contacts, we recommend sending one-to-one emails in Salesforce rather than Account Engagement.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d24791e62">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d24791e62 ">To send a one-to-one email from <span>Account Engagement</span>:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d24791e62 ">
              <span>Account Engagement Sales role or higher</span>
            </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_important.png)

Important To make an email template available to use in one-to-one emails, edit the Basic Info for the template.

1. From a prospect record, click the email address.
    
    ![Screenshot of the prospect record with the prospect email link highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/pardot/images/mcae_single_prospect_email.png)
2. Enter a name for your email for internal reference. The prospect doesn’t see the name.
3. To use an existing design, select an email template.
4. Choose a campaign. If needed, select a folder and specify an email address to receive replies.
5. Enter a subject for your email. The subject line is what the prospect sees in their inbox.
    
    ![Screenshot of the fields to fill out when sending a one-to-one email with the subject line highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/pardot/images/mcae_single_email_subject.png)
6. Select the email format. An HTML email also includes a plain-text version by default.
7. Compose your email. To personalize your content, insert merge fields.
8. To get a general idea of how your email looks, click **Preview**.
9. Send your email directly to the prospect, or send a test email to an address that you specify.

Emails sent to prospects appear on the prospect record under Prospect Activities and on the sent emails list view.