---
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title: Syncing Prerequisites for Accounts That Allow Multiple Prospects with the Same Email Address
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_prospect_syncing_prerequisites_for_ampsea_accounts.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_prospect_syncing_prerequisites_for_ampsea_accounts.htm&release=264.0.0&type=5
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content_type: documentation
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description: Syncing a prospect to Salesforce requires a corresponding Salesforce record or the prospect must be assigned to a user in Account Engagement. If your business unit allows multiple prospects with the same email address, prospects sync to Salesforce records with matching CRM IDs (lead or contact ID).
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Syncing Prerequisites for Accounts That Allow Multiple Prospects with the Same Email Address

Syncing a prospect to Salesforce requires a corresponding Salesforce record or the prospect must be assigned to a user in Account Engagement. If your business unit allows multiple prospects with the same email address, prospects sync to Salesforce records with matching CRM IDs (lead or contact ID).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

If a prospect has a CRM ID that matches the ID of a record in Salesforce, the two records can sync. These prospects don’t need an assigned user in Account Engagement to sync. Prospects flagged **Do not sync with CRM** don’t sync to Salesforce.

If a prospect has an assigned user but Salesforce doesn’t have a record with a matching CRM ID, Account Engagement creates a record in Salesforce. Unless you’re using Active Assignment Rules in Salesforce, the prospect must be assigned to a user in Account Engagement to create a record in Salesforce.