---
schema_version: "1"
id: 62256304dc7c6a48cc581ba2c44e0771bbd3b03c0f989c3434146185a042b11f
title: Handling Email Replies
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_emails_email_reply_handling.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_emails_email_reply_handling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 32a84e974009dd55808187e98bb927bc801037a4114d86861d79f390a27d46ae
description: When sending an email, you can designate a sender and a Reply To email address. Selecting a Reply To address affects where replies to emails are sent.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Handling Email Replies

When sending an email, you can designate a sender and a Reply To email address. Selecting a Reply To address affects where replies to emails are sent.

## No Reply-To Address Selected

Replies to emails sent without a designated Reply-To address, including out-of-office notifications, are sent to the address the email appeared to come from. The original sender can be a specific user in your account, a general email address, or the prospect’s assigned user. You select the sender on the Sending tab when creating emails and email templates.

For example, if an email’s sender is info@company.com, replies to that email are sent to info@company.com. If the sender is set to the prospect’s assigned user, and the assigned user’s email is jim@company.com, replies to the email are sent to jim@company.com.

## Reply-To Address Selected

Replies to emails sent with a Reply-To address, including out-of-office notifications, are sent to the designated Reply-To address. You select the custom Reply-To address on the Sending tab when creating emails and templates.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note It’s up to the prospect’s email server (for out-of-office notifications) or email client (for replies from the prospect’s inbox) to send replies to the Reply-To address.