---
schema_version: "1"
id: 38d4992609f11882f6865ba9474ab07b8b7ab9aba89aea37daa7d66974d03a7a
title: Identify and Suppress Unengaged Prospects
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_email_sunset_unengaged_prospects.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_email_sunset_unengaged_prospects.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f2b4db24a8fc2260038f23f1faa93af945837e8e8b6a8040a952af0295c9319d
description: Keep your deliverability high by practicing good list management and not emailing unengaged prospects. Use a dynamic list to suppress an unengaged prospect from receiving marketing emails.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Identify and Suppress Unengaged Prospects

Keep your deliverability high by practicing good list management and not emailing unengaged prospects. Use a dynamic list to suppress an unengaged prospect from receiving marketing emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88179e56">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88179e56 ">To create a dynamic list:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88179e56 ">
              <span>Account Engagement Administrator or Marketing
                role</span>
            </td>

          </tr>
        </tbody>
      </table>

Before you begin, define what an unengaged prospect looks like to your organization. Here are a few ideas to get you started.

- Have you sent 20 daily emails with no prospect activity?
- Have you sent six weekly emails with no prospect activity?
- Have you sent six monthly emails with no prospect activity?

1. Create a list.
2. Select **Dynamic List**.
3. Click **Set Rules**.
4. For Match Type, select **Match All**.
5. Add a rule, and select **Prospect has been emailed**.
6. Enter the time details for the rule.
7. Add a rule, and select **Prospect time**.
    1. From the first dropdown, select **last activity days ago**.
    2. From the second dropdown, select **is greater than**.
    3. Enter the number of days.
8. Save the list.

The list populates with unengaged prospects. Use the list as a suppression list for your email sends. If a prospect becomes active again, they’re removed from the list.