---
schema_version: "1"
id: a57d8c766ced1521ce44dfafc8f6fd1754746a8580e67b4eabc366d06fbd7490
title: Add the UserVoice Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_connectors_uservoice_add.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_connectors_uservoice_add.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 770e1f24f4177df94baed913eba5851c9fb9d53b0eb75cca61444d38902a4be8
description: To add suggestions, support tickets, and other UserVoice data to prospect records, add the UserVoice connector.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Add the UserVoice Connector

To add suggestions, support tickets, and other UserVoice data to prospect records, add the UserVoice connector.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d50646e56">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50646e56 ">To add a connector:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50646e56 ">
              <span>Account Engagement Administrator role</span>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Pardot is now known as Marketing Cloud Account Engagement. We wish we could snap our fingers to update the name everywhere, but you can expect to see the previous name in a few places until we replace it, including in the app itself.

1. Open the Connectors page.
    - In Account Engagement, select **Admin** and then select **Connectors**.
    - In the Lightning app, select **Account Engagement Settings** and then **Connectors**.
2. Click **\+ Add Connector**.
3. In the Other Connectors section, select **UserVoice**.
4. Enter your UserVoice subdomain.
5. Select your options.
6. Choose a campaign.
7. Click **Create Connector**.
8. In the Status column, click **verify now**.
9. Enter your UserVoice credentials and grant access to Account Engagement.

Records are synced about every 12 hours.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Don’t delete the Pardot service hook in UserVoice.