---
schema_version: "1"
id: 4436af7c21903ef3a40bd45c5af1b4912977bd1d684a64a96cc6c31deda5df6c
title: Add the Twilio Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_connectors_twilio_add.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_connectors_twilio_add.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6b480be94b359e20a263f10301972e4895f5741b97232c413206b42a72b68501
description: If you use Twilio, create a connector to instantly follow up with prospects via phone. The selected user gets a call when a prospect submits a connected form so that the user can connect with the prospect by phone. Twilio activities appear on prospect records, where you can view details about calls.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Add the Twilio Connector

If you use Twilio, create a connector to instantly follow up with prospects via phone. The selected user gets a call when a prospect submits a connected form so that the user can connect with the prospect by phone. Twilio activities appear on prospect records, where you can view details about calls.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38639e56">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38639e56 ">To add a connector:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38639e56 ">
              <span>Account Engagement Administrator role</span>
            </td>

          </tr>
        </tbody>
      </table>

1. Open the Connectors page.
    - In Account Engagement, select **Admin** and then select **Connectors**.
    - In the Lightning app, select **Account Engagement Settings** and then **Connectors**.
2. Click **\+ Add Connector**.
3. Click **Twilio**.
4. Enter your Twilio account information.
5. Click **Create Connector**.
6. In the Status column, click **verify now**.

To use the integration, enable **Notify user via Twilio of form submission** on the completion action step of the form wizard.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note International numbers must begin with + and the country code. Make sure that your forms ask prospects for the country code, if applicable. Phone extensions must precede with “ext”.