---
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title: Considerations for Using the Olark Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_connectors_olark_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_connectors_olark_considerations.htm&release=264.0.0&type=5
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content_type: documentation
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description: Keep these considerations in mind when using the Olark connector.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Considerations for Using the Olark Connector

Keep these considerations in mind when using the Olark connector.

- To track visitors, add the Account Engagement tracking code to a page with an Olark chat box.
- When a visitor chats in, the chat operator receives an Olark message with the visitor’s current page, current session information, connection location, and a link to the visitor’s record in Account Engagement. If there’s no prospect record, an operator can create one with the visitor’s email address.
- To create a prospect from a pre-chat survey, the operator or the visitor must send a message.
- To add the Olark chat box to a classic landing page, paste the Olark code before the `</body>` tag in the landing page layout template.