---
schema_version: "1"
id: 6ac70b40f679f1166976f5ed1929c125c7532368500ccf9e1e9226909a0b761e
title: Add the Olark Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_connectors_olark_add.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_connectors_olark_add.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9edbcbaf72947bb3e2ef82992e7ccb9b68f3ac7dc3018021c2feb854a20f1bc9
description: To track visitors who engage with you via Olark chat, add the Olark connector.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Add the Olark Connector

To track visitors who engage with you via Olark chat, add the Olark connector.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d78993e39">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d78993e39 ">To add a connector:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d78993e39 ">
              <span>Account Engagement Administrator role</span>
            </td>

          </tr>
        </tbody>
      </table>

1. Open the Connectors page.
    - In Account Engagement, select **Admin** and then select **Connectors**.
    - In the Lightning app, select **Account Engagement Settings** and then **Connectors**.
2. Click **\+ Create New Connector**.
3. Click **Olark**.
4. Enter your Olark ID.
5. (Optional) To create a prospect when visitors enter their email in a pre-chat survey, select **Make Prospects from the Pre-Chat Survey**.
    
    When this setting is enabled, configure the pre-chat survey in Olark.
6. Save the connector.

Add an Olark chat window to a tracked web page to start capturing visitor data.