---
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title: Considerations for Using the Eventbrite Connector
collection: admin
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locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_connectors_eventbrite_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_connectors_eventbrite_considerations.htm&release=264.0.0&type=5
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content_type: documentation
content_hash: 3716988315866719f88cb599369c4fcdaf824f2deebb43b2c9cffd08138c6424
description: Keep these considerations in mind when using the Eventbrite connector.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Considerations for Using the Eventbrite Connector

Keep these considerations in mind when using the Eventbrite connector.

- If your account allows multiple prospects with the same email address, Eventbrite registration activity is attributed to the prospect with the most recent activity.
- To sync, events must be published in Eventbrite. If you can’t find your event, make sure that it’s published in your Eventbrite account.
- When you enable the Pull historical events setting and events have been imported, you can’t reverse the action.
- Sometimes prospects purchase more than one ticket at a time, causing a discrepancy between tickets sold and registrations. When you drill into a specific event, you can see how many tickets each prospect purchased.
- Hide events from the report table by selecting the event and choosing **Hide** from the dropdown. Hidden events are still tracked.
- Due to an Eventbrite API restriction, you can’t register prospects for events via Account Engagement forms or completion actions.