---
schema_version: "1"
id: 1365d19ff8d9a638f97c3e3fdbee4f937fa9502132e34c9e72b4c34c15605b02
title: Role-Based Email Addresses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_admin_role_based_email_address.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_admin_role_based_email_address.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6e2c328d3ba1275e46446d012d1cdfea0cbefb60396cc8ffcff42dc33268086f
description: Because role-based email addresses often represent multiple recipients, they’re more likely to generate spam complaints. To help protect your sending reputation, Account Engagement restricts importing and sending to these email addresses by default. If you have a legitimate business reason to import role-based email addresses, contact Salesforce Customer Support.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Role-Based Email Addresses

Because role-based email addresses often represent multiple recipients, they’re more likely to generate spam complaints. To help protect your sending reputation, Account Engagement restricts importing and sending to these email addresses by default. If you have a legitimate business reason to import role-based email addresses, contact Salesforce Customer Support.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Certain role-based email addresses are reserved for other reasons. To protect your deliverability and our own, we don’t permit sending to reserved email addresses under any circumstances. For more information, contact Salesforce Customer Support.

Role-based email addresses have generic prefixes that don’t identify a specific person. To enable one of these role-based addresses, contact Salesforce Customer Support.

- admin@
- default@
- email@
- feedback@
- info@
- mail@
- marketing@
- news@
- newsletter@
- ops@
- orders@
- press@
- pressrelease@
- sales@
- security@
- support@