---
schema_version: "1"
id: b01d51ab6dfdfd301ee21c7f92e019a5a22fa6fa03fde7f8b6e214ec9c937c2e
title: Grant Salesforce Customer Support Access to Account Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_admin_grant_support_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_admin_grant_support_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 60ca99473cdda3eed620b1caf2333a410ff212f3ae4c7a0aac70acfe6128cb01
description: Grant users Salesforce Customer Support access to Account Engagement so that they can view and edit records and users in your business unit. Access is timestamped.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Grant Salesforce Customer Support Access to Account Engagement

Grant users Salesforce Customer Support access to Account Engagement so that they can view and edit records and users in your business unit. Access is timestamped.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d97923e61">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97923e61 ">To grant access to <span>Account Engagement</span>:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97923e61 ">
              <span>Account Engagement Administrator or Marketing
                role</span>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Pardot is now known as Marketing Cloud Account Engagement. We wish we could snap our fingers to update the name everywhere, but you can expect to see the previous name in a few places until we replace it, including in the app itself.

1. Open the settings for your business unit.
    - In Account Engagement, click ![gear icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/pardot/images/pardot_settings_icon.png) and then select **Settings**.
    - In the Lightning app, select **Account Engagement Settings**.
2. Click **Grant account access to Salesforce Employees**.
3. Select the duration and then click **Grant access**.