---
schema_version: "1"
id: d70475127f07839025e8c3315ff00be15218e379b83edb9ae311bb2e4970b01c
title: Configure Dynamic Reply Addresses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mktg_configure_dynamic_reply_address.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mktg_configure_dynamic_reply_address.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5df62170accd8ab8483a489fa0e7292e13c5215e56bcddc5e5055d07759967e
description: A dynamic reply address routes replies directly to a mailbox resolved from CRM data, such as the contact owner or the account's customer success manager.
products:
  - Marketing
release: "264"
---
# Configure Dynamic Reply Addresses

A dynamic reply address routes replies directly to a mailbox resolved from CRM data, such as the contact owner or the account's customer success manager.

Before configuring a dynamic reply address, add and verify at least one [authorized email domain](https://help.salesforce.com/s/articleView?id=mktg.um_channel_email_authorized_email_domains.htm&type=5&language=en_US). Marketing Cloud Next validates the domain of each resolved reply address against your authorized email domains list. If the resolved address doesn't use an authorized domain, Marketing Cloud Next uses the configured fallback address.

Dynamic reply address bypasses Reply Mail Management (RMM) processing. Marketing Cloud Next delivers replies directly to the resolved mailbox and doesn't process them for auto-reply management, out-of-office handling, or unsubscribe processing. Use Reply Mail Management when your organization requires centralized handling of email replies.

1. In Flow Builder, open the **Send Email Message** activity.
2. Under **Sender Options**, in **Reply Address**, select **Dynamic Reply Address**.
3. If prompted, add and verify an **Authorized Email Domain** before continuing.
4. Under **Display Name**, select the merge field picker and select the field to use as the display name.
5. Under **Reply Address**, select the merge field picker and select the field to use as the reply address.
6. Under **Fallback Email**, enter the fallback mailbox name and select a verified domain.
7. Save your changes.