---
schema_version: "1"
id: 6d2b511651b01f0f9882d2bfa25176bd2dbaf37a549ee08af5db15d43c0940fe
title: DMO Mappings for Abandoned Shopping Cart Trigger
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mktg_admin_dmo_mappings_abandoned_cart_trigger.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_dmo_mappings_abandoned_cart_trigger.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: df176042dd403dcbc2c59932e835feb9513493bfc598962f57b50e6e9355f0b6
description: For the abandoned shopping cart trigger, map profile, engagement, and contact point DMOs with your customer data. Some engagement DMOs require a specific value to be used for a DMO.
products:
  - Marketing
release: "264"
---
# DMO Mappings for Abandoned Shopping Cart Trigger

For the abandoned shopping cart trigger, map profile, engagement, and contact point DMOs with your customer data. Some engagement DMOs require a specific value to be used for a DMO.

[View supported editions](https://help.salesforce.com/s/articleView?id=mktg.mktg_editions.htm&release=264.0.0&type=5 "Marketing Cloud Next is available in Growth and Advanced editions, and requires Salesforce Enterprise or Unlimited editions. Some features are limited by edition or purchased add-on. All functionality is available in Lightning Experience only.").

This table lists all the DMOs to be mapped for the abandoned shopping cart trigger and also specifies whether a specific value is required for a particular field.

To replace a default with a custom value that matches your data, configure custom engagement values. See [Configure Custom Engagement Values for Marketing Triggers](https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_custom_dmo_values.htm&release=264.0.0&type=5 "Retail marketing triggers detect shopper actions, such as viewing a product or adding an item to a cart, from engagement values in your data model. If your data uses values other than the defaults, configure custom engagement values so that your triggers build audiences from your own data instead of hard-coded defaults.").

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:12.5%">
          <col style="width:12.5%">
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:12.5%">
          <col style="width:12.5%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e66">Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e69">Data Model Object (DMO)</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e72">Required Fields</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e75">Field with specific value used for filtration</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e78">Default Value</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d19378e82">Data 360 Standard Interactions</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Contact Point</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-contact-point-email-dmo.html" target="_blank">Contact Point Email DMO</a>
              (<code>ssot__ContactPointEmail__dlm</code>) (when the channel is
              selected)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Email Address (<code>ssot__EmailAddress__c</code>)</li>

                <li>Party (<code>ssot__PartyId__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Contact Point</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 ">
              <a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-contact-point-phone-dmo.html" target="_blank">Contact Point Phone DMO</a>
              (<code>ssot__ContactPointPhone__dlm</code>) (when the channel is
              selected)
            </td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Party (<code>ssot__PartyId__c</code>)</li>

                <li>Telephone Number (<code>ssot__TelephoneNumber__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Profile</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-individual-dmo.html" target="_blank">Individual DMO</a>
              (<code>ssot__Individual__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>First Name (<code>ssot__FirstName__c</code>)</li>

                <li>Individual ID (<code>ssot__Id__c</code>)</li>

                <li>Last Name (<code>ssot__LastName__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Product Master</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-productdmo-dmo.html" target="_blank">Product DMO</a>
              (<code>ssot__Product__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Primary Product Category
                  (<code>ssot__PrimaryProductCategory__c</code>)</li>

                <li>Primary Product Subcategory Name
                  (<code>ssot__PrimaryProductSubCategoryName__c</code>)</li>

                <li>Product ID (<code>ssot__Id__c</code>)</li>

                <li>Product Name (<code>ssot__Name__c</code>)</li>

                <li>Product SKU (<code>ssot__ProductSKU__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Engagement</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-product-browse-engagement-dmo.html" target="_blank">Product Browse Engagement DMO</a>
              (<code>ssot__ProductBrowseEngagement__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Engagement Date Time (<code>ssot__EngagementDateTm__c</code>)</li>

                <li>Individual (<code>ssot__IndividualId__c</code>)</li>

                <li>Product Browse Engagement (<code>ssot__Id__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Engagement</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-product-order-engagement-dmo.html" target="_blank">Product Order Engagement DMO</a>
              (<code>ssot__ProductOrderEngagement__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Engagement Channel Action
                  (<code>ssot__EngagementChannelActionId__c</code>)</li>

                <li>Engagement Date Time (<code>ssot__EngagementDateTm__c</code>)</li>

                <li>Individual (<code>ssot__IndividualId__c</code>)</li>

                <li>Product Order Engagement ID (<code>ssot__Id__c</code>)</li>

                <li>Shopping Cart (<code>ssot__ShoppingCartId__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 "><code>ssot__EngagementChannelActionId__c</code></td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 "><code>order-accepted</code></td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">Purchase</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Engagement</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-shopping-cart-engagement-dmo.html" target="_blank">Shopping Cart Engagement DMO</a>
              (<code>ssot__ShoppingCartEngagement__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Adjusted Total Product Amount
                  (<code>ssot__AdjustedTotalProductAmount__c</code>)</li>

                <li>Data Source ID (<code>ssot__DataSourceId__c</code>)</li>

                <li>Device Locale (ssot__DeviceLocaleId__c)</li>

                <li>Engagement Channel Action
                  (<code>ssot__EngagementChannelActionId__c</code>)</li>

                <li>Engagement Date Time (<code>ssot__EngagementDateTm__c</code>)</li>

                <li>Individual (<code>ssot__IndividualId__c</code>)</li>

                <li>Product Image URL (<code>ssot__ProductImageURL__c</code>)</li>

                <li>Product View URL (<code>ssot__ProductViewURL__c</code>)</li>

                <li>Shopping Cart (<code>ssot__ShoppingCartId__c</code>)</li>

                <li>Shopping Cart Engagement ID (<code>ssot__Id__c</code>)</li>

                <li>Total Product Amount (<code>ssot__TotalProductAmount__c</code>)</li>

                <li>Total Product Quantity (<code>ssot__TotalProductQuantity__c</code>)</li>

                <li>Web Store (<code>ssot__WebStoreId__c</code>)</li>

                <li>Website (<code>ssot__WebsiteId__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 "><code>ssot__EngagementChannelActionId__c</code></td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 "><code>cart-add</code>, <code>cart-update</code>, or
              <code>cart-remove</code>
            </td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">Add To Cart, Remove From Cart, Replace Cart</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Engagement</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-website-engagement-dmo.html" target="_blank">Website Engagement DMO</a>
              (<code>ssot__WebsiteEngagement__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Engagement Date Time (<code>ssot__EngagementDateTm__c</code>)</li>

                <li>Individual (<code>ssot__IndividualId__c</code>)</li>

                <li>Website Engagement ID (<code>ssot__Id__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e66 ">Engagement</td>

            <td data-label="Data Model Object (DMO)" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e69 "><a href="https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-shopping-cart-product-engagement-dmo.html" target="_blank">Shopping Cart Product Engagement DMO</a>
              (<code>ssot__ShoppingCartProductEngagement__dlm</code>)</td>

            <td data-label="Required Fields" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e72 ">
              <ul>
                <li>Data Source ID (<code>ssot__DataSourceId__c</code>)</li>

                <li>Engagement Date Time (<code>ssot__EngagementDateTm__c</code>)</li>

                <li>Product (<code>ssot__ProductId__c</code>)</li>

                <li>Product Price (<code>ssot__ProductPrice__c</code>)</li>

                <li>Product Quantity (<code>ssot__ProductQuantity__c</code>)</li>

                <li>Shopping Cart Engagement
                  (<code>ssot__ShoppingCartEngagementId__c</code>)</li>

                <li>Shopping Cart Product Engagement ID (<code>ssot__Id__c</code>)</li>

              </ul>
            </td>

            <td data-label="Field with specific value used for filtration" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e75 ">&nbsp;</td>

            <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e78 ">&nbsp;</td>

            <td data-label="Data 360 Standard Interactions" class="slds-cell-wrap" style="vertical-align:top;" headers="d19378e82 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>