---
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title: "Journey Decisioning: Let AI Choose the Next Best Step"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mke_start_journey_decision.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mke_start_journey_decision.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f99af740da7db2be8951529444c92e4d2b4277a7659a7477fcbb8ae72e922a76
description: It can be hard to identify the best next step for all of the people who move through your automated journeys. The trusted tools in Marketing Cloud Engagement+ handle that difficult processing task for you. Platform tools like Agent Builder and Flow Builder ensure that your marketers, prospects, and customers each have an ideal customer journey.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Journey Decisioning: Let AI Choose the Next Best Step

It can be hard to identify the best next step for all of the people who move through your automated journeys. The trusted tools in Marketing Cloud Engagement+ handle that difficult processing task for you. Platform tools like Agent Builder and Flow Builder ensure that your marketers, prospects, and customers each have an ideal customer journey.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Marketing Cloud Engagement <strong>Pro+</strong>, <strong>Corporate+</strong>, or <strong>Enterprise+</strong> Editions.</td></tr></tbody></table>

## Eligibility

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              <p style="margin-bottom:0;"><span style="vertical-align:text-bottom;display:inline-block;"><img style="height:16px;width:16px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/resources-global/_corporate/images/checkmark.png" alt="Checkmark icon"></span> Any Engagement customer with access to Marketing Cloud Next can create an
                agent and connect journeys in Flow Builder. </p>
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Before you get started with Journey Decisioning, identify a good first use case. Here are some guidelines to use while selecting a test case.

- Select an existing scenario where you can build a basic experience or a portion of a complex one.
- Choose a journey that processes fewer than 20,000 people per day.
- Make sure that the scenario can tolerate a data refresh of up to one hour.
- Ideally, your grounding data is available in Data 360. If you haven’t started data ingestion yet, start by connecting data extensions to Data 360.

## Find Out How

These Salesforce Help topics describe how to get started with Agentforce and Flow Builder. For more information about your first days with Marketing Cloud Engagement+, check out the [60-Day Guide Deck](https://docs.google.com/presentation/d/1FmqvJb2QVH8fLeuQS1BEXN7PjzpZ1RQn8JgpI9zFeVY/edit?slide=id.g3b5e8e94889_1_0).

- Engagement Help: [Create and Use the Journey Decisioning Agent](https://help.salesforce.com/s/articleView?id=mktg.mceplus_journey_decisioning.htm&type=5&language=en_US)
- Engagement Help: [Example Scenarios with Data Extensions](https://help.salesforce.com/s/articleView?id=mktg.mceplus_jd_flows_and_data_extensions.htm&type=5&language=en_US)
- Video: [Synchronize Data Extensions with Marketing Cloud Next](https://salesforce.vidyard.com/watch/tXk3TeMAV2suGsojLDyVgR)
- Flow Builder Help: [Flow Builder Elements for Marketing Flows](https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_mktg.htm&type=5&language=en_US)