---
schema_version: "1"
id: f5d812f1511f07c0a88ca76e92752facdc208876dbc36627a4fa53dad52e10c2
title: Troubleshoot a Workflow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcidp_data_workflows_troubleshoot.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcidp_data_workflows_troubleshoot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8a6e048dfaa5e9d9cf8fae2f1da95e8f035cd32d2a2d6daf6a7a3fe207ccd677
description: If a workflow fails, view the log file to see what caused the failure. A workflow can run for 6 hours. If the workflow doesn’t finish executing in that time, it times out.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Troubleshoot a Workflow

If a workflow fails, view the log file to see what caused the failure. A workflow can run for 6 hours. If the workflow doesn’t finish executing in that time, it times out.

1. On the Manage tab, select **Workflows**.
2. Select the failed workflow, and click **Show Run Status**.
    
    A window shows the run status of each element in the workflow. The information is updated while the workflow runs
    
    ![workflow process](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mcidp-264-0-0-production-enus/6ea21a7c-b623-43b5-9bb1-3174d8e8301e/mcidp/images/data_Workflow_Process.png)
3. To investigate why a workflow failed to run, click **Log**. Each instance has its own ID.
    
    ![workflow log](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mcidp-264-0-0-production-enus/6ea21a7c-b623-43b5-9bb1-3174d8e8301e/mcidp/images/data_Workflow_Log.png)