---
schema_version: "1"
id: 26fa51ce52caf74f45f847682b1dc0b8b1ea1fbcea4d84224d55623df1743846
title: "Quick Start: Set Up WhatsApp for Account Engagement"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcae_whatsapp_quick_start.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcae_whatsapp_quick_start.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb46c4d2bb6b70c8fdefc008e49899ccb70b865ac01380a7dd616128de3edb5e
description: This Quick Start guide covers the steps that are required to set up WhatsApp for Marketing Cloud Account Engagement. It outlines the most direct implementation, to get your team get up and running.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Quick Start: Set Up WhatsApp for Account Engagement

This Quick Start guide covers the steps that are required to set up WhatsApp for Marketing Cloud Account Engagement. It outlines the most direct implementation, to get your team get up and running.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce <strong class="uicontrol">Enterprise</strong> and <strong class="uicontrol">Unlimited</strong> editions with Marketing Cloud Account Engagement <strong class="uicontrol">Growth</strong>, <strong class="uicontrol">Advanced</strong>, and <strong class="uicontrol">Premium</strong> with Marketing Cloud <strong class="uicontrol">Growth</strong> or <strong class="uicontrol">Advanced</strong> edition.</td></tr></tbody></table>

Before you start, complete these required steps.

- [Enable Marketing Cloud and Complete Basic Settings](https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_setup_overview.htm&language=en_US)
- [Install Data Kits](https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_data_kits_install_main.htm&language=en_US)
- [Set Up Unified Individual Identity Resolution](https://help.salesforce.com/s/articleView?id=mktg.mktg_admin_data_identity_resolution.htm&language=en_US)

## Install the WhatsApp Package

1. From Setup, in the Quick Find box, enter Marketing Cloud, and then select **Assistant Home**.
2. Under **Required Setup**, click **Set Up WhatsApp**.
3. Next to Connect to WhatsApp, select **Go to Your Numbers**.
4. Under **WhatsApp Setup**, install the WhatsApp Engagement Managed Package.

## Connect a WhatsApp Business Account to Account Engagement

1. From the Your Numbers page in WhatsApp Setup, add a number.
2. Follow the prompts to add a new or existing number.
3. Enter the Meta credentials for the Facebook account that you use for business, and then click **Next**.
4. Follow the prompts to register and connect your WhatsApp Business account.
5. Enter consent settings for this number.
6. After you save the configuration, click **Activate**.

Other options and features are available to use with WhatsApp messaging, and can be configured on the same Setup page.

## Manage WhatsApp Consent

1. From the Your Numbers page in WhatsApp Setup, click on a phone number.
2. Open the Consent tab, click the Consent Type dropdown, and then select **Explicit Opt-In**.
3. Review or update your consent validation settings in Marketing Cloud.
    1. From Setup, in the Quick Find box, enter Channels, and then select **WhatsApp**.
    2. [Check consent on a communication subscription](https://help.salesforce.com/s/articleView?id=mktg.um_consent_whatsapp.htm&language=en_US) before sending promotional and transactional messages.

## Next Steps: Optional Features, Channels, and Customization

Here are some features and common enhancements that you can implement alongside the streamlined recommendations in this Quick Start guide.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45602e289">Enhancement</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45602e292">Admin needed</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d45602e295">Description</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="Enhancement" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e289 ">Set up <span>Data 360</span></td>

              <td data-label="Admin needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e292 ">
                <ul>
                  <li>Salesforce Admin</li>

                  <li>Account Engagement Admin</li>

                </ul>
                <p style="margin-bottom:0;">Salesforce Admin</p>
              </td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e295 ">Use Account Engagement data for WhatsApp for <span>Data 360</span>
                segmentation. See <a href="https://help.salesforce.com/s/articleView?id=mktg.mcae_data_cloud_parent.htm&amp;release=264.0.0&amp;type=5" title="Data 360 organizes and unifies data across Salesforce and other external data sources. To drive calculated insights and build segments, ingest Account Engagement data into Data 360.">Connecting Account Engagement and Data 360</a>.</td>

            </tr>
            <tr class="">
              <td data-label="Enhancement" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e289 ">Add channels</td>

              <td data-label="Admin needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e292 ">Salesforce Admin</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d45602e295 ">Marketing Cloud also supports sending publishing landing pages, and embedding
                forms on landing pages or a connected external site. See <em>Salesforce Help</em>:
                <a href="https://help.salesforce.com/s/articleView?id=mktg.mktg_content.htm&amp;language=en_US" target="_blank">Manage Content in Marketing Cloud</a>.
              </td>

            </tr>
          </tbody>
        </table>