---
schema_version: "1"
id: 092501d5b52ae6b9b117500edc7bfa36124b409e2f36f2a50b3ac0df6a779c0d
title: Managing Prospects with Excessive Tracked Activity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcae_prospects_high_activity_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcae_prospects_high_activity_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b588767af0cfd878833550d3aa14ed4b9df42716572801a6505f0916042859a7
description: When a prospect’s activity levels are high enough to impact performance for your business unit, Account Engagement pauses activity tracking for the prospect. Often, this level of activity is the result of a bot.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Managing Prospects with Excessive Tracked Activity

When a prospect’s activity levels are high enough to impact performance for your business unit, Account Engagement pauses activity tracking for the prospect. Often, this level of activity is the result of a bot.

- **[Prospects with Paused Activity Tracking](https://help.salesforce.com/s/articleView?id=mktg.pardot_paused_prospects.htm&release=264.0.0&type=5)**  
    When a prospect is paused due to bot-like activity, an icon appears next to their name on the prospect table, and an error appears on their prospect record. Paused prospects aren't eligible for automations, including dynamic lists.
- **[How to Avoid Excessive Prospect Activity](https://help.salesforce.com/s/articleView?id=mktg.mcae_paused_prospect_causes.htm&release=264.0.0&type=5)**  
    When a prospect accumulates enough activity to have activity tracking paused, it’s often the result of a bot and not a real prospect. However, sometimes the problem isn’t caused by bot activity. If you’re experiencing paused tracking, consider these scenarios to prevent future issues.
- **[Delete Visitor Records to Restore Paused Prospects](https://help.salesforce.com/s/articleView?id=mktg.mcae_delete_visitor_records_to_restore_paused_prospects.htm&release=264.0.0&type=5)**  
    A prospect is paused when their activity level is high enough to impact Account Engagement performance, including prospects used for testing. You can restore a prospect by permanently deleting their visitor records. A paused prospect is restored when they have fewer than 1,000 visitor records.