---
schema_version: "1"
id: 80920c31919bc42695ccf4d05c1f534ece18b041138d0807e663616d84a05864
title: Execute External Actions with Completion Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcae_execute_external_actions_using_completion_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcae_execute_external_actions_using_completion_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 257824d1aba92e04a49dc31e86595f4261a770f97b78bc9e9ec2c4f7b6dd0b30
description: Trigger external actions when prospects interact with your Account Engagement assets. For example, register a prospect for a webinar after they complete a sign-up form or send a text message after a prospect clicks a custom redirect link. External Action completion actions are available on forms, form handlers, files, custom redirects, emails, and page actions. External action completion actions aren’t available for classic emails.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Execute External Actions with Completion Actions

Trigger external actions when prospects interact with your Account Engagement assets. For example, register a prospect for a webinar after they complete a sign-up form or send a text message after a prospect clicks a custom redirect link. External Action completion actions are available on forms, form handlers, files, custom redirects, emails, and page actions. External action completion actions aren’t available for classic emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>Account Engagement <strong>Plus</strong>, <strong>Advanced</strong>, and <strong>Premium</strong> Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d86111e69">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d86111e69 ">To access Marketing Setup in Salesforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d86111e69 ">Customize Application</td>

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1. Go to the completion actions for the asset that you’re working with.
    - For forms, edit the asset and select the **Completion Actions** step in the setup flow.
    - For enhanced emails, on the record home, click **Send** and edit the send settings and add completion actions.
    - For form handlers, custom redirects, files, and page actions, edit the asset and scroll to the Completion Actions section.
2. If you’re adding an action to an email, choose at least one trigger. You can trigger an action based on when a prospect opens the email, clicks a link in the email, or unsubscribes via the email.
3. From the Action dropdown menu, select **Execute External Action** and search for an external action.
4. Select a Merge Field, and the click **+Add Action**.
5. To add a standard action, click **+Add Action**.
6. To add a conditional action, click **+Add Conditional Group**, and use the dropdowns to specify prospect criteria, actions, and required details.
    
    To add another action in the same conditional group, click **+Add Action to Group**.
7. Save your work.

#### See Also

- [Considerations for Using External Actions](https://help.salesforce.com/s/articleView?id=mktg.pardot_external_actions_considerations.htm&release=264.0.0&type=5 "When working with External Actions, keep these considerations in mind.")
- [Execute External Actions on Prospects](https://help.salesforce.com/s/articleView?id=mktg.pardot_external_actions_parent.htm&release=264.0.0&type=5 "Use External Actions with Engagement Studio programs to execute tasks outside of Account Engagement. For example, register a prospect for a webinar or create a new lead in Salesforce.")