---
schema_version: "1"
id: f968acfee434049f0d466a3e66a5bd07e3aeb6d2adef63465952ed962cfc2864
title: Considerations for Using Agentforce with Account Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mcae_agentforce_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mcae_agentforce_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b0ca7eb4512f6d255610d5f31acfb25725e6761daec1f2e5125ce10b03b440a3
description: Keep these considerations in mind when using Agentforce actions for Account Engagement.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Considerations for Using Agentforce with Account Engagement

Keep these considerations in mind when using Agentforce actions for Account Engagement.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>all Account Engagement editions</span> with Salesforce <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions</td></tr></tbody></table>

Account Engagement Agentforce actions deploy from Account Engagement. Before you can deploy the actions, you must [create an External Client App and a Named Credential](https://help.salesforce.com/s/articleView?id=005036913&type=1&language=en_US).

## Agent User Requirements

- Provide the agent with [the Named Credential user](https://help.salesforce.com/s/articleView?id=005036913&type=1&language=en_US) and business unit ID for each Account Engagement Agentforce actions.
- Actions don’t run if the Named Credential isn't authenticated. To confirm access, we recommend testing a related invocable action after you authenticate the named credential.
- The agent user must have access to the APEX classes that are used to power the Account Engagement actions. To provide access, [manually update their permission set](https://help.salesforce.com/s/articleView?id=005036913&type=1&language=en_US).

## Using Account Engagement Fields and Records with Agentforce

- To have the agent pull a value from a specific Account Engagement field, include the field in the agent instructions. This is especially helpful for record IDs, such as a list ID.
- The IDs used in Account Engagement actions almost always refer to Account Engagement ID fields. Prospect record actions include Account Engagement IDs. To translate IDs from a Salesforce record, additional actions are needed.
- Account Engagement actions return only 1,000 records, sorted by the most recently updated records.