---
schema_version: "1"
id: c6286ba0ba7e525c8b68950a6ada8233576f8ae640a7297781f747ca8a7de665
title: Grant Salesforce Customer Support Access to Personalization
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_pers_access_support_team_grant.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_pers_access_support_team_grant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 458e401a3172e208a47aaa65646e33fc1a453f709c9fd611da8d946c53920f0c
description: You can authorize the support team to log in to your site to assist with support issues. You can select the duration of access up to 1 year. The duration period starts as soon as you grant access.
products:
  - Marketing
  - Salesforce Personalization
release: "264"
---
# Grant Salesforce Customer Support Access to Personalization

You can authorize the support team to log in to your site to assist with support issues. You can select the duration of access up to 1 year. The duration period starts as soon as you grant access.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d88210e38">Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d88210e38 ">To grant support team access:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d88210e38 ">Administrator permissions</td>

          </tr>
        </tbody>
      </table>

1. From the main navigation, select **Security** | **Grant Access**.
2. Under Support Team Access:
    1. Enter the number of days, weeks, months, or years.
    2. From the dropdown, select **Day**, **Week**, **Month**, or **Year**.
        
        The duration period starts when you grant access. For example, if you grant access for 1 day, the support team loses access exactly 24 hours after you grant access.
3. Click **GRANT**.