---
schema_version: "1"
id: 3a459a6de96e83f6fb21c40b9b9d7079c76268e5e79f678351bd8cf62f07054b
title: Personalization Access for Salesforce Customer Support
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_pers_access_salesforce_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_pers_access_salesforce_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 19a299069fce04d73a125d51bfd4d035fd1cabd03c93483544455926c4641b50
description: Learn about granting access to Salesforce employees.
products:
  - Marketing
  - Salesforce Personalization
release: "264"
---
# Personalization Access for Salesforce Customer Support

Learn about granting access to Salesforce employees.

## Why Give Access to Salesforce Employees?

To complete a configuration, respond to support requests, or provide strategic guidance, Salesforce Customer Support sometimes requests access to your site. Salesforce employees who request access include support engineers, success managers, technical architects, and solution architects.

## Duration of Access

When you authorize the support team to log in to your site to assist with support issues, you can select the duration of access. After the selected duration is over, you must grant access again.

## Authorizing Individual Salesforce Employees

You can also authorize individual Salesforce employees to access your site to assist with support, configuration, and strategy.