---
schema_version: "1"
id: f7b8d611e06c15b38bdd428113db654626002369b2146ae16911ff89ddef690f
title: Grant Personalization Access to an Individual Salesforce Employee
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_pers_access_individual_grant.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_pers_access_individual_grant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dd0086984228cbe587a44fe94edd9833b7755c06aa0e840abf40b29f0e63bcb8
description: You can authorize individual Salesforce Customer Support employees to access your site to assist with support, configuration, and strategy. Add each individual separately, and customize the role and duration. After the selected duration is over, you can grant access again. Salesforce employees who have been granted access to an account can’t configure identities.
products:
  - Marketing
  - Salesforce Personalization
release: "264"
---
# Grant Personalization Access to an Individual Salesforce Employee

You can authorize individual Salesforce Customer Support employees to access your site to assist with support, configuration, and strategy. Add each individual separately, and customize the role and duration. After the selected duration is over, you can grant access again. Salesforce employees who have been granted access to an account can’t configure identities.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d66172e38">Permissions
              Needed</th>
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            <td data-label="Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d66172e38 ">To grant access to an individual: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d66172e38 ">Administrator permissions</td>

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1. From the main navigation, select **Security** | **Grant Access**.
2. Under Individual Salesforce Employee Access, click **Add Success Manager**.
3. Enter the Salesforce email address of the individual who needs access.
4. Select the date when access expires, with a maximum duration of 1 year.
5. Under Account Permissions, select Account Admin to grant full access to all datasets in your account, or select Role next to the specific datasets.
6. Click **Save**.