---
schema_version: "1"
id: 2db4d94a7a79ccf701a21fb2e516e3da0f56076339c91817b3108b9eca5ca17b
title: Marketing Cloud Engagement Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f3d8b8e06cedf61efbd4bf04f2b23b2995c1510ab9d2b316c72f252576e80348
description: An admin can manage users in Setup for Marketing Cloud Engagement.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Marketing Cloud Engagement Users

An admin can manage users in Setup for Marketing Cloud Engagement.

## Users Screen

Use this information about user security to help protect the assets in your account and prevent unauthorized access.

- Create one user per person, API process, and third-party system that you integrate with.
- Don’t allow users to share usernames and passwords because it increases the likelihood of a compromised account.
- Give each user the lowest level of access needed to accomplish their tasks in the application.

You can’t delete users, but you can disable them. Disabling a user retains the user’s security record and data. Previously created sends and automations continue to run as scheduled.

Your Salesforce contract specifies the number of users you can add to your account. Disabled users and users created as part of an AppExchange app don’t count against this number. Users created manually and configured as API users do count toward the total number of enabled users.

As an administrator, you can:

- Add users
- Modify user permissions
- Disable users
- Reset passwords

When you add a user or reset a user’s password, the system provides a new temporary password for the user, which you need to communicate to the user. When the user logs in with that password, they’re prompted to create a password.

Upon first login, users must provide an security question and answer. If a user forgets the password, the user can click a link on the login screen and follow prompts to reset the password..

- **[Add a User](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_add_a_user.htm&release=264.0.0&type=5)**  
    Add users to your Marketing Cloud Engagement account.
- **[Modify User Settings in Marketing Cloud Engagement](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_modify_user_settings_and_permissions.htm&release=264.0.0&type=5)**  
    An admin can update a user's information in Marketing Cloud Engagement.
- **[Reset a User's Password](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_reset_a_user_password.htm&release=264.0.0&type=5)**  
    A Marketing Cloud Engagement admin can reset the passwords and security questions for multiple users at the same time.
- **[Change a User's Password](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_change_a_user_password.htm&release=264.0.0&type=5)**  
    An admin can update the password for a user account in Marketing Cloud Engagement.
- **[Disable a Marketing Cloud Engagement User](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_disable_a_user.htm&release=264.0.0&type=5)**  
    Disable users from accessing your Engagement account through the settings page in the Users workspace.
- **[Associate Users with Business Units](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_manage_bu_users.htm&release=264.0.0&type=5)**  
    In Enterprise 2.0 accounts, an admin can add users to Marketing Cloud Engagement business units. Users who have access to multiple business units can switch between business units manually after they log in.

#### See Also

- [_Knowledge Article_: User Management Best Practices for Marketing Cloud Engagement Accounts](https://help.salesforce.com/s/articleView?id=002192966&type=1&language=en_US)
- [Resolve REST API Permissions](https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/resolve-rest-permissions-report.htm)
- [Resolve SOAP API Permissions](https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/resolve-soap-permissions-report.htm)