---
schema_version: "1"
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title: Reconcile Transactional Sends in Marketing Cloud Engagement
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_reconcile_transactional_sends.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_reconcile_transactional_sends.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fa316934ee80e73ea09cdf7d6afd3b37b6ce605a5d1b3b27f659f672bdaa116c
description: To help meet regulatory reporting requirements regarding SMS and transactional email delivery and cadence, Marketing Cloud Engagement captures delivery information for these messages. It also captures the final delivery status as Sent or Not Sent.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Reconcile Transactional Sends in Marketing Cloud Engagement

To help meet regulatory reporting requirements regarding SMS and transactional email delivery and cadence, Marketing Cloud Engagement captures delivery information for these messages. It also captures the final delivery status as Sent or Not Sent.

The [\_ReconcilableDispositionView](https://help.salesforce.com/s/articleView?id=mktg.mc_as_data_view_reconcilable_disposition.htm&type=5&language=en_US) data view contains all this information. Use the information to determine whether to send the message again, log how often you’re communicating with customers, or complete other time-sensitive business processes.

Enable reconciliation on the send's setup screen when you first create it. By default, messages that remain in a queued status are updated to Not Sent with an expired error code. The corresponding Email Notification Service notification is sent within 12 hours of delivery. You can set this value from 1 to 72 hours to fit your specific business process needs.

Marketing Cloud Engagement also supports including a custom MessageKey value to identify transactional sends. This value links messages back to your own account. You can align your message status with customer communications generated from an external system or link relevant information to support cases. MessageKey values remain unique for 72 hours, independent of expiration timing. If an issue causes messages to be submitted multiple times to Salesforce, messages with the same MessageKey are dropped within a 72-hour period.

To retrieve information about your sends for regulatory compliance reports, use the [data extract activity](https://help.salesforce.com/s/articleView?id=mktg.mc_as_use_a_data_extract_activity.htm&type=5&language=en_US) in Automation Studio or the [Event Notification Service API](https://developer.salesforce.com/docs/marketing/marketing-cloud/references/mc_rest_event_notification/getAllCallbacks.html).

For more information, see [Transactional Reconciliation for Email Sends](https://help.salesforce.com/s/articleView?id=mktg.mc_es_configure_transactional_reconciliation_email.htm&type=5&language=en_US).

#### See Also

- [MobileConnect Reports](https://help.salesforce.com/s/articleView?id=mktg.mc_moc_reports.htm&language=en_US)
- [Tracking in Email Studio](https://help.salesforce.com/s/articleView?id=mktg.mc_es_tracking_overview.htm&language=en_US)