---
schema_version: "1"
id: 21597c4aa3a16764cccbb4e671f0dbbe9ae0da5360e2eb29b63670e16f0f7da4
title: Configure a Health and Life Science Feedback Request Journey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_pm_hls_feedback.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_pm_hls_feedback.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 76d5306a81b81899413a8c4dab9368e65cf39d5e5ecd47d7f10bd67185c9cc29
description: Follow up after a healthcare event with a survey using this Package Manager solution.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Configure a Health and Life Science Feedback Request Journey

Follow up after a healthcare event with a survey using this Package Manager solution.

If you haven’t deployed this solution, before you begin, [deploy](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_deploy_industry_solution.htm&release=264.0.0&type=5 "Deploy an industry solution to a Marketing Cloud Engagement business unit or enterprise.") the Health and Life Science Feedback Request solution.

1. Add subscriber data to personalize the message.
    1. In Contact Builder, select **Data Extensions**.
    2. Expand the Data Extensions folder, and select the Industry Solutions folder.
    3. Select the **Subscriber Data** data extension, and add your subscriber data to the relevant fields.
2. Open Journey Builder to configure the journey.
3. Name the journey to reflect your goal.
    1. In Journey Builder, select **Folders**.
    2. In the folder that you deployed the solution to, select **Health and Life Science Feedback Request**.
    3. Rename the journey to reflect your campaign.
4. If you don’t want to use the default entry source, select a **Data Extension** entry event.
5. To determine when the journey runs, click **Schedule**.
6. To determine the best time to send the email to maximize the chance that recipients engage with your message, configure the Einstein STO activity.
7. Customize and test all the emails in the journey using the instructions in the email templates.
8. In the Feedback Request 1, 2, and 3 emails, open the survey forms and make sure that they update the SurveyCompletion field in the Customer Info data extension.
    
    This data extension drives the three Post Email Completed? decision splits in the journey.
9. Set a goal for your journey.
10. Activate the journey.

#### See Also

- [Use the Einstein Send Time Optimization Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_use_einstein_sto.htm&language=en_US)
- [Industry Solutions Set Up Resources](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_pm_solutions_resources.htm&release=264.0.0&type=5 "Review the setup resources for using package solutions with Marketing Cloud Engagement.")