---
schema_version: "1"
id: 5a97bd03e1c1413dd5b969474fc2718590efe466fdf8e18919c1acd9f79d3f84
title: Enable User Login Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_enable_user_login_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_enable_user_login_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ffe368a6e450a2dce3b0ae41754699d8c379fe57198886ed2c3d90dda332c99c
description: Allow a Salesforce Customer Support agent to access your Marketing Cloud Engagement user account so that they can diagnose and troubleshoot issues.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Enable User Login Access

Allow a Salesforce Customer Support agent to access your Marketing Cloud Engagement user account so that they can diagnose and troubleshoot issues.

To use this feature, an admin must [enable user account login access](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_enable_account_login_access_for_an_account.htm&release=264.0.0&type=5 "Allow your users to give Salesforce Customer Support agents login access to their Marketing Cloud Engagement accounts.").

1. In Marketing Cloud Engagement setup, in the Quick Find box, enter users, and then select **Users**.
2. Select your user account.
3. Click **Grant Account Login Access**.
4. For Access Duration, specify how long the agent can remain logged into your account.
5. Click **Save**.