---
schema_version: "1"
id: 6b60283cc9749e4a23e758a564f9b157aa7d7fca1bdf69928fa3bc6aa52ea105
title: Account Login Access
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_overview_account_login_access.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_overview_account_login_access.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3d9eb67244398f8ba5195979870179480634d7a534691767a7b3ab01fe4204d6
description: Enable Account Login Access to give Salesforce Support permission to log in to your account to configure features or troubleshoot problems.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Account Login Access

Enable Account Login Access to give Salesforce Support permission to log in to your account to configure features or troubleshoot problems.

This feature is enabled by default at the account level, but you can also enable it at the user level so that Support can impersonate a specific user. This feature can be enabled for an amount of time that you specify. At the end of the specified period, Salesforce Support loses the ability to log in to your account. You can also manually revoke access at any time.

- **[Enable Users to Grant Account Login Access](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_enable_account_login_access_for_an_account.htm&release=264.0.0&type=5)**  
    Allow your users to give Salesforce Customer Support agents login access to their Marketing Cloud Engagement accounts.
- **[Enable User Login Access](https://help.salesforce.com/s/articleView?id=mktg.mc_overview_enable_user_login_access.htm&release=264.0.0&type=5)**  
    Allow a Salesforce Customer Support agent to access your Marketing Cloud Engagement user account so that they can diagnose and troubleshoot issues.