---
schema_version: "1"
id: fdd793023f665ef8b81b9bbb6ff6f1f944c14fef69a0ad9192dd7e8bb2dde1bc
title: Troubleshoot Failed Messages and Jobs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_mp_troubleshoot_failed_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_mp_troubleshoot_failed_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 25877b7ec3ef00a72c9d4022e34f0d7ac99e32798256bd750438e1eb7a7517cc
description: Common reasons for message failure and troubleshooting steps in MobilePush.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Troubleshoot Failed Messages and Jobs

Common reasons for message failure and troubleshooting steps in MobilePush.

## Common Causes

Messages and jobs can fail for several reasons, including but not limited to:

- Expired Apple Push Notification service (APNs) certificates
- Failed audience
- Invalid AMPscript
- Network failure

For example, there can be a network failure between MobilePush and Google or Apple, or there can be an issue with the audience of the message.

## Troubleshooting

Before you contact Salesforce Customer Support, try these troubleshooting steps:

- Click **Edit Audience** on the message to refresh the audience.
- Validate that your AMPscript is valid with a smaller audience of test devices.
- Ensure that your APNs certificate is valid if you are sending to Apple devices. APNs certificates are active for one year. If your certificates expired, update them in AppCenter.

Resend the message after you confirm that everything on this page works. If your message still fails, open a case with Salesforce Customer Support.

#### See Also

- [Provision Your App for Push with Apple](https://developer.salesforce.com/docs/marketing/mobilepush/guide/prerequisites.html#provision-your-app-for-push-with-apple)
- [MobilePush FAQs](https://help.salesforce.com/s/articleView?id=mktg.mc_mp_frequently_asked_questions.htm&release=264.0.0&type=5 "Frequently asked questions about MobilePush. Question types include Implementation, Product, and Troubleshooting.")