---
schema_version: "1"
id: d2c908f489e1a8d39bb7e3ff276c0fdbe80adb4e2936e24624ef5b9f33e45f7c
title: MobilePush Message Detail Extract Errors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_mp_mobilepush_message_detail_extract_errors.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_mp_mobilepush_message_detail_extract_errors.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 910e9639041b7f88c53ef0e292186fe6166e63dc7c8bc48b45decf60481db42a
description: On the MobilePush Message Detail Extract, the Status column lists whether the send was successful, and the ServiceResponse column lists any errors with the send. This topic includes information that can help you understand and troubleshoot failures.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# MobilePush Message Detail Extract Errors

On the MobilePush Message Detail Extract, the Status column lists whether the send was successful, and the ServiceResponse column lists any errors with the send. This topic includes information that can help you understand and troubleshoot failures.

  
| Status | ServiceResponse | Description |
| --- | --- | --- |
| Success | No value | There were no errors and the send was successful. |
| Success | An alphanumeric string such as 0:1518053859625148%c7f540c0f9fd7ecd | There were no errors and the send was successful. |
| Failed | Communication error | The message wasn't sent because there was an error with the push notification service (Apple or Google). |
| Failed | `MismatchSenderId` | The message wasn't sent there was a problem with your FCM token. Update your FCM token and try again. |
| Failed | `InvalidToken` | This error typically occurs when iOS users uninstall your app. If all of your sends to iOS users fail with this error, make sure that you uploaded the correct APNS certificate in Marketing Cloud Engagement. |
| Failed | `NotRegistered` | This error typically occurs when Android users uninstall your app. If all of your sends to Android users fail with this error, update your FCM token in Engagement. |
| Failed | `Unregistered` | This error typically occurs when iOS users uninstall your app. If all of your sends to iOS users fail with this error, make sure that you uploaded the correct APNS certificate in Engagement. |

#### See Also

- [Provision Your App for Push with Google Firebase](https://developer.salesforce.com/docs/marketing/mobilepush/guide/prerequisites.html#provision-your-app-for-push-with-google-firebase)
- [Provision Your App for Push with Apple](https://developer.salesforce.com/docs/marketing/mobilepush/guide/prerequisites.html#provision-your-app-for-push-with-apple)
- [Google’s Error Response Codes](https://firebase.google.com/docs/cloud-messaging/server-environment#error-codes)