---
schema_version: "1"
id: 487dfb70f8375b721db13173fac0bfffe1458849ce8dd543bfe0a6b258db0c5a
title: Create a HELP Keyword
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_moc_create_a_help_keyword.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_moc_create_a_help_keyword.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88e020ab45b4f76dff9f2082b5ee11bbca4b4b625afbc871f87ec2c6f00e6fe9
description: Create one or more HELP keywords for MobileConnect in Marketing Cloud Engagement.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Create a HELP Keyword

Create one or more HELP keywords for MobileConnect in Marketing Cloud Engagement.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)

Note For a private short or long code, use any keyword. For a shared short or long code, use a keyword other than HELP. If the keyword is already in use for that shared short or long code, use another keyword.

1. In the app switcher, hover over your name and click **Setup**.
2. Search for MobileConnect.
3. To create a HELP keyword, click the short or long code.
4. Click **Create HELP Keyword**. To edit existing HELP keywords, click **Edit** for Account HELP.
5. Click **Create**.
6. Enter the HELP keyword and the name of your company. The company name is for users who must choose from multiple companies on a shared short or long code.
7. Enter the help message.
8. Save the keyword.