---
schema_version: "1"
id: 3bc31d05f4b09dc0debfbfe92c63b4feb2b07fce4ca1375e173423a47ca01711
title: Transfer a WhatsApp Phone Number Between Business Units in Marketing Cloud Engagement (Meta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_transfer_number.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_transfer_number.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 50f6d905d9e89a61f9faa5c781bd593ed0f646b7725425c8d888135d086e4dd5
description: If you’re using WhatsApp-First Business Messaging, you can move a WhatsApp phone number from a Marketing Cloud Engagement business unit to another business unit. If you’re using Sinch, you can’t transfer a phone number to a WhatsApp-First business unit. Before you can transfer a phone number, you must delete the phone number from the business unit. After you complete transferring the phone number, all active journeys for the business unit originally using the phone number fail.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Transfer a WhatsApp Phone Number Between Business Units in Marketing Cloud Engagement (Meta)

If you’re using WhatsApp-First Business Messaging, you can move a WhatsApp phone number from a Marketing Cloud Engagement business unit to another business unit. If you’re using Sinch, you can’t transfer a phone number to a WhatsApp-First business unit. Before you can transfer a phone number, you must delete the phone number from the business unit. After you complete transferring the phone number, all active journeys for the business unit originally using the phone number fail.

1. Delete the WhatsApp phone number from the original business unit.
    1. Log in to the business unit associated with the WhatsApp phone number.
    2. In the app switcher, from the Mobile Studio dropdown list, select **WhatsApp**.
    3. In the business account’s dropdown list, select **Phone numbers**.
    4. If prompted, log in to the Facebook account associated with your business.
    5. In WhatsApp Business Manager, under Phone Numbers, click the ![Delete](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/mc_journeys_and_automations/images/delete_60.png) icon for the phone number that you’re transferring.
        
        You must delete the phone number from this business unit before you can use it in another business unit.
    6. Refresh the page, and log out of the business unit.
        
        After refreshing the page, all active journeys using the phone number in the first business unit fail.
2. Set up your new WhatsApp business account.
    
    You can’t use an existing WhatsApp business account.
    
    1. Log in to the business unit that you want to add the WhatsApp phone number to.
    2. In the app switcher, from the Mobile Studio dropdown list, select **WhatsApp** and then click **Add Account**.
    3. In the Facebook window, log in to the Facebook account associated with your business.
    4. Let your Salesforce WhatsApp business account access your Facebook account information by clicking **Continue**.
    5. To register and connect your WhatsApp business account to Salesforce.com, click **Get Started**.
    6. To share account and billing permissions, click **Continue**.
    7. Select the Meta business account that you want to transfer the phone number to, and click **Continue**.
    8. Select **Create new WhatsApp Business Account**.
    9. Enter a name for your WhatsApp Business account, and select a time zone.
        
        The time zone is used for billing and analytics.
    10. Click **Continue**.
        
        Your information is verified, and your account is set up.
3. Add the WhatsApp phone number to another business unit.
    1. Click **Continue to Step 2**.
    2. Enter the WhatsApp display name for your business, and click **Continue**.
    3. Choose a category for your business. Optionally, provide a business description.
    4. Click **Continue to Step 3**.
    5. Enter the phone number that you’re transferring.
    6. Choose a verification method, and click **Send Code**.
    7. Enter the verification code, and click **Verify**.
    8. To complete the registration, click **OK**.
    9. To remove the old WhatsApp business account and phone number from the Engagement records for the original business unit, contact Salesforce Support.