---
schema_version: "1"
id: e7ec2a02d113bd3279d1abd2d2117ac52a6ddb1e9278fde70b9262dfb2dcc04b
title: WhatsApp Session Transfer Activity
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_session_transfer.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_session_transfer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99402d296f644eb58da5174916498cb5721b0137f102ade17fba47b20722cbef
description: You can transfer a WhatsApp conversation from a Marketing Cloud Engagement interaction to a Service Cloud interaction. Place the WhatsApp Session Transfer activity after a Wait Until Chat Response or an Inbound Chat activity. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# WhatsApp Session Transfer Activity

You can transfer a WhatsApp conversation from a Marketing Cloud Engagement interaction to a Service Cloud interaction. Place the WhatsApp Session Transfer activity after a Wait Until Chat Response or an Inbound Chat activity. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.

- **[Create a WhatsApp Session Transfer Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_session_transfer_activity.htm&release=264.0.0&type=5)**  
    Transfer a WhatsApp conversation initiated in a Marketing Cloud Engagement interaction to a Service Cloud interaction. The information passed as part of the transfer includes conversation history, journey data, the recipient’s WhatsApp number, and the cross-cloud WhatsApp phone number.