---
schema_version: "1"
id: eb81c76a36ce51baf7f913c829316a365914a70d6607ef0d08d6c9bdd567a659
title: Create Default WhatsApp Session Messages in Marketing Cloud Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_default_session_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_default_session_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6636b00d7f0f243a613c73e2798e44ac113e05d69bd204687e65416da48cc493
description: Create a default Session message to respond to your users. As a best practice, send users messages with support contact details.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Create Default WhatsApp Session Messages in Marketing Cloud Engagement

Create a default Session message to respond to your users. As a best practice, send users messages with support contact details.

- **[Create a Default WhatsApp Session Message (Meta)](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_default_session_messages.htm&release=264.0.0&type=5)**  
    Add a default message in the WhatsApp Default Responses tab of the app switcher. This message is sent to users when an inbound message doesn't include keywords from an active journey.
- **[Create a Default WhatsApp Session Message (Sinch)](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_default_session_messages.htm&release=264.0.0&type=5)**  
    Add a default message in the WhatsApp tab of the app switcher. This message is sent to users when an inbound message doesn't include keywords from an active journey.

## Create a Default WhatsApp Session Message (Meta)

Add a default message in the WhatsApp Default Responses tab of the app switcher. This message is sent to users when an inbound message doesn't include keywords from an active journey.

1. In the app switcher, hover over your name, and then click **Setup**.
2. In the Quick Find box, enter WhatsApp, and then select **WhatsApp Default Responses**.
3. Next to the default message, click **Edit**.
4. Enter the message body.
5. Save your changes.

When you create a journey with [Inbound Chat](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_inbound_chat_entry_source.htm&release=264.0.0&type=5 "You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.") keywords, the system checks whether the user message includes one of the keywords. If not, the default message is sent.

## Create a Default WhatsApp Session Message (Sinch)

Add a default message in the WhatsApp tab of the app switcher. This message is sent to users when an inbound message doesn't include keywords from an active journey.

1. In the app switcher, hover over your name, and click **Setup**.
2. Search for WhatsApp.
3. Next to the default message, click **Edit**.
4. Complete the message body.
    
    The session message can be up to 4,096 characters, including personalization and emoji. Facebook rejects messages that exceed this limit.
5. To include an image, upload a JPEG or PNG file that’s 100 MB or less.
6. Save your changes.

When you create a journey with [Inbound Chat](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_inbound_chat_entry_source.htm&release=264.0.0&type=5 "You can use the Inbound Chat entry source in Journey Builder to admit contacts who send one of the keywords that you selected to your app channel.") keywords, the system checks to see if the user message has one of those keywords. If not, the default message is sent.