---
schema_version: "1"
id: 5ef99607d327561cfc3a07bd8debf7c50d9e889fad2b235deb87abfbe1cb6fa6
title: Create a WhatsApp Carousel Message
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_whatsapp_carousel_message.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_carousel_message.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0207453c7097061ce14def2f9440683c84871acab8aaf978cddcc29b46263c00
description: Simplify complex information and guide customers through product demonstrations using the interactive WhatsApp Carousel Template. For example, if a customer is interested in your apparel offers, send them a carousel featuring up to 10 selected items. Each item can include an image or video, offer details, and a Call to Action to streamline the buying process. This template supports up to 10 cards.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Create a WhatsApp Carousel Message

Simplify complex information and guide customers through product demonstrations using the interactive WhatsApp Carousel Template. For example, if a customer is interested in your apparel offers, send them a carousel featuring up to 10 selected items. Each item can include an image or video, offer details, and a Call to Action to streamline the buying process. This template supports up to 10 cards.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d15381e39">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d15381e39 ">To create messages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d15381e39 ">Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d15381e39 ">To manage journeys:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d15381e39 ">Marketing Cloud Administrator, Marketing Cloud Channel Manager, or Marketing Cloud
              Content Editor/Publisher</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/images/icon_note.png)

Note Carousel messages are supported only in accounts with Unified Messaging. For more information, contact your Account Executive.

Before you create a carousel message, complete these tasks.

- Register as a developer on the Meta Developer Registration page and set up a new app in the App Dashboard.
- To send rich media, [Upload Media Via Graph API.](https://developers.facebook.com/docs/graph-api/guides/upload)
- [Create WhatsApp message template](https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates) for carousel using APIs and specify header, body, and footer for each card. For more information, see [Whats App Business Account Message Templates](https://developers.facebook.com/docs/graph-api/reference/whats-app-business-account/message_templates).

1. In Content Builder, select **Create** | **Chat Messaging** | **WhatsApp Template Message**.
2. Select the carousel template you created in the WhatsApp Business management console.
3. Select the language you want to use, then click **Next**.
4. Enter the body text and replace the variable values.
5. In the Carousel section, click the **Edit** icon to customize the card.
    1. Select the image or video you want to use as the header, based on the media type you selected when creating the template.
    2. If the message body contains text variables, enter the text to replace the variables.
    3. Add button details to prompt customer actions such as quick reply, phone number, or URL. Each card can include up to two of these buttons, and at least one button is required.
6. Click **Proceed**.
7. Repeat step 5 to personalize each card.
8. (Optional) In the Carousel section, drag the cards to rearrange them in the desired order.
9. Save your changes.

After you create a session message, [add it to a journey](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_send_session_messages_in_journey_builder.htm&release=264.0.0&type=5 "After you personalize your session messages, use Journey Builder to start sending."). Events generated by reply messages are returned to Journey Builder as events. You can also retrieve details about these events in [data extracts](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_data_extract.htm&language=en_US), [Event Notification Service events](https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/ens-get-started.html), or [Data 360 extracts](https://developer.salesforce.com/docs/data/data-cloud-ref/guide/c360a-api-extract-data.html).