---
schema_version: "1"
id: 87263ab60f747b6463d8dfa0a476f88b555c79c7d600d829ec01810580ecbc3b
title: Sales and Service Cloud Legacy Activities in Journey Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_legacy_activities.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_legacy_activities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bd290f3ff5587e23efb39f60f31a957c6dfc9551ef3dc2adadb2258a10bfc268
description: These Sales and Service Cloud canvas activities appear in old journeys but are no longer available as options for new journey activities.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Sales and Service Cloud Legacy Activities in Journey Builder

These Sales and Service Cloud canvas activities appear in old journeys but are no longer available as options for new journey activities.

- **[Create a Choose Object Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_choose_object.htm&release=264.0.0&type=5)**  
    Use the Choose Object activity to create or update any type of object record in the Sales and Service Cloud.
- **[Add Contacts to a Campaign](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_add_member_to_campaign.htm&release=264.0.0&type=5)**  
    Use the Add to Campaign activity to add Marketing Cloud Engagement contacts to a Sales and Service Cloud campaign.
- **[Update the Campaign Member Activity in Journey Builder](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_update_campaign_member.htm&release=264.0.0&type=5)**  
    Use the Update Campaign activity to update a Campaign record in the Sales and Service Cloud. Also populate campaign member record fields using the campaign activity with Marketing Cloud Engagement contact attributes. You can’t use this legacy activity for new journey activities. Use the Object activity, Campaign activity, or Convert Lead activity when creating journeys.
- **[Contact Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_contact.htm&release=264.0.0&type=5)**  
    Use the Contact activity to create or update a contact in the Sales and Service Cloud for each Marketing Cloud Engagement contact that reaches this activity.
- **[Lead](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_lead.htm&release=264.0.0&type=5)**  
    Use the Lead activity to create or update a lead record in the Sales and Service Cloud for each contact that reaches the activity.
- **[Create a Case](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_case.htm&release=264.0.0&type=5)**  
    Create a case and associate it to the Sales or Service Cloud contact that matches the Marketing Cloud Engagement contact ID. Or create a Sales and Service Cloud contact to associate the case to.
- **[Task](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_task.htm&release=264.0.0&type=5)**  
    Use the Task activity to create a task in the Sales and Service Cloud for each Marketing Cloud Engagement contact that reaches this activity. See Marketing Cloud Connect for information about using the Sales and Service Cloud.
- **[Opportunity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_opportunity.htm&release=264.0.0&type=5)**  
    Use the Opportunity activity to create an opportunity record in the Sales and Service Cloud. Marketing Cloud Engagement contact attributes can be used to populate fields on the opportunity record. Or populate each record with fixed values you choose.
- **[Create or Update an Account](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_account.htm&release=264.0.0&type=5)**  
    Although the deprecated Account activity can appear in old journeys, it’s no longer an option for new journey activities. Instead, use the Object, Campaign, or Convert Lead activity when creating journeys. The Account activity creates an account for each Marketing Cloud Engagement contact or updates an existing account using its account ID or a Marketing Cloud Engagement attribute corresponding to that field.
- **[Use Person Accounts with Sales and Service Cloud Activities](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_use_person_accounts_with_sales_and_service_cloud_activities.htm&release=264.0.0&type=5)**  
    This legacy activity can appear in old journeys but is no longer available as an option for new journey activities. Use the Object activity, Campaign activity, or Convert Lead activity when creating journeys.