---
schema_version: "1"
id: 84350c8b5262a2a5d3fba70939295b20b3f4571c50aeeb2719f0c57651089922
title: Error Message Troubleshooting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_error_message_troubleshoot.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_error_message_troubleshoot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: be97c25ced9f582b5323e6f9b5f4c158f2761813482f58e8c99139b3bbd3de08
description: Review possible solutions to common contact journey errors in Journey Builder. These errors can cause a contact to exit a journey earlier than expected.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Error Message Troubleshooting

Review possible solutions to common contact journey errors in Journey Builder. These errors can cause a contact to exit a journey earlier than expected.

 
| Error Message | Issue or Possible Solution |
| --- | --- |
| **Email Activities** |   |
| This contact opted out of all Marketing Cloud Engagement emails. | \-- |
| This contact is missing a required attribute. | Update the record to include the required attribute value. |
| We can’t find this contact in the All Subscribers list. | \-- |
| We can’t find a matching subscriber key for this contact. | \-- |
| This contact is on an exclusion list. | \-- |
| List Detective removed this contact. | \-- |
| This contact is on a suppression list. | \-- |
| This contact opted out. | \-- |
| This contact was permanently deleted. | \-- |
| This contact has an invalid email address. | Confirm and update the email address in the data extension. |
| **Data Binding** |   |
| Required email address not found. | Add a valid email address to the contact record in the data extension. |
| **Unexpected Error** |   |
| Something went wrong. | \-- |
| **Sales Cloud Activity** |   |
| Duplicate field values found. | Delete the duplicate value. |
| Specify a required field. | Choose a required field. |
| Doesn't meet the validation criteria. | Confirm each required field has a value provided and matches the specified data type. |
| Maximum string value exceeded. | Confirm that each field provided doesn’t exceed the max length. |
| Invalid ID string value found. | Confirm and update the ID value in the data extension. |
| Invalid relationship field value type. | Confirm the ID is valid for the field being modified. |
| Duplicate records found. | Delete the duplicate contact record. |
| Can't update a converted lead. | The Lead record was converted to a Contact. After it’s converted, the Lead record can’t be updated |
| Can't reference a deleted object. | \-- |
| Can't combine a person account record type change with any other field update. | \-- |
| Org storage limit exceeded. | Contact Salesforce Support to increase your data storage, or delete unneeded data. |
| Invalid value found for a restricted picklist. | Confirm if the value provided matches a valid restricted picklist value. |
| **Custom Activity** |   |
| The REST response doesn’t contain a required outArgument ({argumentName}). | Verify the response being returned from the executed endpoint contains the required outArgument. |
| Increase request time or add activity retries. | Increase request time or add activity retries. See [Custom Activity Configuration](https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/custom-activity-config.html) for details. |
| Request failed due to: (issue) | Add activity retry if applicable. |
| Can't complete the REST API call. Confirm the configuration for Execute is valid JSON and conforms to Journey Builder workflow document. | Confirm the configuration for Execute is valid JSON and conforms to Journey Builder workflow document. |
| Can't parse the returned data required for the REST activity. | Verify the response being returned from the executed endpoint is valid JSON. |
| Can't parse the payload. Confirm JSON conforms to Journey Builder workflow document. | Confirm config.json is valid JSON and conforms to the Journey Builder workflow document. |
| Validation failed for (URI). Use https:// for POST | Verify that the executed endpoint uses https and has a valid SSL certificate. |
| REST response outArgument doesn't match the specified data type (argumentName). | Verify the outArgument provided in the response body matches the data type specified in the config.json. |
| **Update Contact** |   |
| Missing required fields. | Add the required data to the activity configuration. |
| Target data extension was deleted. | Reconfigure activity to use an active data extension. |
| Primary Key violated on insert. | Contact Data exists for the specified data extension for contact. |
| Activity timed out. | \-- |

#### See Also

- [View Recent Contacts by Activity](https://help.salesforce.com/s/articleView?id=mktg.mc_jb_recent_contacts_activity.htm&release=264.0.0&type=5 "View up to 30 days of contacts processed in any non-wait activity in any active, stopped, or paused journey in Journey Builder. Expand for a detailed view to identify trends in contact success and error rates to troubleshoot and resolve issues more quickly.")