---
schema_version: "1"
id: 5172e96479b21f8bbb83002870acf0168aa68bc0515d9a8a476c67f89680a4ca
title: Clear a Transactional Send Journey Queue
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_jb_clear_transactional_journey_queue.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_jb_clear_transactional_journey_queue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e40262bfce936a079d69ae65209393e09159fbf8c80037988c34159e920356b8
description: You can clear a Transactional Send Journey queue when messages in a paused or errored journey are outdated and no longer eligible for delivery.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Clear a Transactional Send Journey Queue

You can clear a Transactional Send Journey queue when messages in a paused or errored journey are outdated and no longer eligible for delivery.

1. If the journey is Active, select **Pause**.
2. Click ![journey settings button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_journeys_and_automations-264-0-0-production-enus/e08cdd71-c1c1-4ae5-a5e9-8a6dad583ad4/mc_journeys_and_automations/images/mc_jb_settings_icon_w_arrow.png), and select **Clear Message Queue**.
3. Click **Clear Queue**.
    
    Any queued messages are terminated and set to a Not Sent.
4. To confirm deletion, click the message activity, and review the Not Sent records or the Errored count in the Transactional view on the Journey Dashboard.