---
schema_version: "1"
id: f41704a194db32afb4c3e0c7464598f0693dc622b24907363e95e26e8054addf
title: View SMS Analytics in Journey Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_gai_sms_activitymetrics.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_gai_sms_activitymetrics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b62a23bfd57974396874cedafc1ced20d77c7db6210f3a4c01024e885dcc9405
description: SMS analytics measure the impact of Journey Builder SMS message activities on the behavior of your customers. You can track the performance of each SMS activity in a journey. Metrics for SMS activities aggregate usage data for all versions of a journey.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# View SMS Analytics in Journey Builder

SMS analytics measure the impact of Journey Builder SMS message activities on the behavior of your customers. You can track the performance of each SMS activity in a journey. Metrics for SMS activities aggregate usage data for all versions of a journey.

1. In Journey Builder, open an active journey and click an SMS activity.
2. Click **SMS Performance**.

You can monitor these SMS metrics.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d16584e59">Metric</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d16584e62">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Metric" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e59 ">Sent</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e62 ">
              <p>The total number of SMS message segments successfully submitted by Marketing
                Cloud to the aggregator for delivery. Messages that exceed the single-SMS
                character limit are automatically split into multiple segments. </p>
              <p style="margin-bottom:0;">For example, a 200-character message is sent as two segments. Each segment counts
                individually as one sent.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Metric" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e59 ">Delivered</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e62 ">
              <p>The total number of SMS message segments accepted by the aggregator and not yet
                reported as failed. Each segment of a multi-part message is tracked independently.
                A segment counts as delivered once the aggregator accepts it, and it remains
                delivered unless the aggregator later reports a failure. As a result, the
                delivered count includes segments in any of these states:</p>
              <ul>
                <li>Confirmed delivered to the subscriber's device</li>

                <li>Still in transit, awaiting aggregator confirmation</li>

                <li>Accepted, with no delivery report returned by the aggregator</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Metric" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e59 ">Undelivered</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d16584e62 ">
              <p style="margin-bottom:0;">The total number of SMS message segments for which the aggregator returned a
                failure delivery report, indicating the segment couldn't be delivered to the
                subscriber's device. This count updates only when the aggregator explicitly
                reports a delivery failure.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Review Undelivered Messages](https://help.salesforce.com/s/articleView?id=mktg.mc_moc_retrieving_information_on_undelivered_sms_messages_for_mobileconnect.htm&language=en_US)