---
schema_version: "1"
id: 5a4219f9e1c85ddb8091caf4586cb62e06b2a379ce2e8a18e45253dfe5843336
title: Start a Message Interaction
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_es_start_a_message_interaction.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_es_start_a_message_interaction.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d127e8a9fa17f51bc7b3891110f29b6cd237189de69f574a886c1ddd426f657b
description: Start an Email Studio interaction to send messages when customers trigger it.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Start a Message Interaction

Start an Email Studio interaction to send messages when customers trigger it.

Before beginning, create a triggered send interaction.

1. Click **Interactions**.
2. Click **Triggered Emails**.
3. Select the message interaction to start.
4. Click **Start/Restart**.
    
    The message interaction status changes to Running.

## Pause a Message Interaction

Stop triggered send interactions from sending messages while you update email content in Email Studio. Subscribers who trigger the message interaction are queued to receive the message after you publish changes.

Before beginning, you must start the message interaction.

1. Click **Interactions**.
2. Click **Triggered Emails**.
3. Select the message interaction to pause.
4. Click **Pause**.
    
    The message interaction status changes to Paused.

After pausing, publish changes to your message content or archive the message interaction as needed.

## Archive a Message Interaction

Stop Email Studio from sending a triggered send permanently. You can still view tracking information for a message after archiving the message interaction.

Before beginning, pause the message interaction.

1. Click **Interactions**.
2. Click **Triggered Emails**.
3. Select the message interaction to archive.
4. Click **Archive**.
    
    The message interaction status changes to Archived.

- API calls that act on archived message interactions fail.
- You can view tracking information for a message after you archive it. You can’t perform other actions on the interaction.
- Queued triggered send requests that are archived remain queued and aren’t processed.

## Delete a Message Interaction

Delete triggered send message interactions and reuse the values for new triggered sends. You can still view tracking information for a deleted message interaction.

Before beginning, pause the message interaction.

1. Click **Interactions**.
2. Click **Triggered Emails**.
3. Select the message interaction to delete.
4. Click **Delete**.

- API calls that act on deleted message interactions fail.
- You can view tracking information for a message after you delete it. You can’t perform other actions.
- Queued triggered send requests that are deleted remain queued and aren’t processed.
- The external key and name is changed allowing you to reuse the values for new triggered sends.