---
schema_version: "1"
id: 2e2fbc77bfb4741b50ae1c9973b3424f25f05a2dd238c6a30d4a2bf5215b9c68
title: Perform the Initial Configuration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_es_rmm_perform_initial_configuration.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_es_rmm_perform_initial_configuration.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 91b7955ba3f993f2621416b309440d54acd241891d506d75076d4f427e14b3db
description: Configure Reply Mail Management within Marketing Cloud Engagement Setup.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Perform the Initial Configuration

Configure Reply Mail Management within Marketing Cloud Engagement Setup.

1. In the app switcher, hover over your name and click **Setup**.
2. Search for Reply Mail Management.
3. Complete the information in Reply Address Definition.
    
    - Email Display Name - Enter the From name to display in an email client. Use a full name value and not an email address.
    - Reply Subdomain - Enter the subdomain of your URL, such as reply.example.com.
    - Email Reply Address - Enter the From address to display in an email client.
    - DNS Record Redirect Complete - Click the checkbox after your ISP completes the necessary DNS changes requested.
4. Complete the information in Reply Filters.
    
    - Delete Auto-replies and Out-of-office replies - This setting determines whether RMM deletes emails identified by auto-reply or out-of-office filters. The default value is **no**.
    - Unsubscribe Manual Requests - This setting determines whether RMM systematically unsubscribes email addresses from email identified by the unsubscribe filter. If you select **Yes**, select the terms included in the unsubscribe filter in the Terms section. The default value is **No**.
    - Terms - This setting contains the terms used by the unsubscribe filter searches on the email body and subject. Use this section when you set Unsubscribe Manual Requests to **Yes**.
5. Select an option in Response.
    
    - If you select **None**, any remaining replies don’t receive an automated response email.
    - If you select **Default Response Email**, click **view email** link next to that option. Review how your default email looks, as shown in the Automated Response Email for Remaining Replies section.
    - If you select **Create Custom Response**, you must define the response email. To get a starting point for your email, click **define email**.
6. Enter a valid email address in Routing.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)
    
    Note This email address receives all forwarded emails not identified by the filters. For example, use a customer service email address to receive unfiltered replies to customer service.

Override the response and reply address definition settings for a send by using a sender profile.