---
schema_version: "1"
id: 2892745336b476951e301675ebcd16a0ca91694e5797458783de63fe8c7872b4
title: Log in to a Channel Member Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_es_log_in_to_channel_member_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_es_log_in_to_channel_member_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b9267d82936891d0982c55d9ae5513a427c2f332d8346d76252fd04649327e0e
description: You can offer support and troubleshoot issues by logging in to a channel member account. You use the same access rights as that user.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Log in to a Channel Member Account

You can offer support and troubleshoot issues by logging in to a channel member account. You use the same access rights as that user.

1. Click **Admin**.
2. Open the **Channel Management** folder.
3. Click **Organizational Chart**.
4. Double-click a node in the organizational chart.
5. Click the channel member’s username.
    
    - If the channel member is an On Your Behalf account, you are immediately logged in.
    - If the channel member is a Lock & Publish account, click the username next to the user to impersonate.
6. Click **Return**.