---
schema_version: "1"
id: dec76b91ec5530059c9b0a878a3a2478e9697a6d403938c22acb14fe11421953
title: Disable a Channel Member Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_es_disable_channel_member_account.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_es_disable_channel_member_account.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af824ac5bb272e7ff8da9a86ed85d912f6493dbdd0ae023f455d0063e9d1d869
description: Disabled accounts are no longer usable but remain visible in your Marketing Cloud Engagement account.
products:
  - Marketing
  - Marketing Cloud Engagement
release: "264"
---
# Disable a Channel Member Account

Disabled accounts are no longer usable but remain visible in your Marketing Cloud Engagement account.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)

Note You can re-enable disabled accounts. However, following deactivation, Engagement performs a data-clean process, and subsequent reactivation can compromise the functionality of the account. Therefore, we recommend that you don’t re-enable older disabled accounts.

1. Click **Admin**.
2. Open the **Channel Management** folder.
3. Click **Organizational Chart**.
4. Double-click a node in the organizational chart.
5. Click **Edit** next to the channel member.
6. Select **Disable Client**.
7. Save.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)

Note To re-enable a disabled channel member account, click Edit next to the member account and deselect Disable Client.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_marketing_cloud_overview-264-0-0-production-enus/2555afdb-8049-4e3c-8043-0e04803e5f16/images/icon_note.png)

Note In your organizational chart, the number of members displayed in parentheses doesn’t include disabled member accounts. The Account List workspace for that node displays disabled accounts with strikethrough formatting.