---
schema_version: "1"
id: 2f4dbcd8b4e1014f3204ae98a8b1b1c216c652c6ce644ccf726002a87e5cc393
title: I see an engagement tile for web conversion, but the tile in the app says that this feature isn't enabled. Why?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_ees_faq6.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_ees_faq6.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0552ecc954580a2169432895fba1e7d2e312529cd354b106031e0adb88250341
description: Web Conversion is enabled for customers who have provisioned Einstein Web Recommendations and have set up the Collect Tracking Code on their websites. If this product is not enabled in your account, contact your account executive for details.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# I see an engagement tile for web conversion, but the tile in the app says that this feature isn't enabled. Why?

Web Conversion is enabled for customers who have provisioned Einstein Web Recommendations and have set up the Collect Tracking Code on their websites. If this product is not enabled in your account, contact your account executive for details.