---
schema_version: "1"
id: 31d4747aa138411fdb4dd02d1e5b2dd669e21b7f9b1db2e8d12f033d6e48833c
title: Set Up Quick Send from Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_dm_qs_setup_case.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_dm_qs_setup_case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f5e9f202ef048dd8f347551e23683effb2251917e6af2f44499558cc37135337
description: To set up Quick Send from a case, add the MCDM Quick Send Message Lightning component to the Case page layout in the Lightning App Builder or Experience Builder to a Case.
products:
  - Marketing
  - Cross Cloud
release: "264"
---
# Set Up Quick Send from Cases

To set up Quick Send from a case, add the MCDM Quick Send Message Lightning component to the Case page layout in the Lightning App Builder or Experience Builder to a Case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d22305e38">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d22305e38 ">To create and save Lightning pages in the Lightning App Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d22305e38 ">Customize Application</td>

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1. In Salesforce, navigate to Setup.
2. In Salesforce Setup, type Lightning App Builder in the Quick Find box and click **Lightning App Builder**.
3. Click New.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_cross-cloud_products-264-0-0-production-enus/bd617332-480f-48e8-b283-3477883c1320/images/icon_note.png)
    
    Note You can modify an existing page instead of creating one.
4. Click **Record Page**.
5. Click **Next**.
6. Create a label, for example, Distributed\_Marketing\_Case.
7. Select **Case** as the object.
8. Click **Next**.
9. Select **Choose Page Template** and select a template, or select **Clone Salesforce Default Page** and select a view.
10. Click **Finish**.
11. Drag the MCDM Quick Send Message component onto the page layout.
12. To modify the phone number used for SMS messages, enter the API name of the field for Distributed Marketing to use as the phone number for SMS sends.
    1. For Quick Send workflows, modify the Mobile Number API Name.
    2. For Campaign workflows, modify the Mobile Number API Name for Contact or Mobile Number API Name for Lead sections.
13. Save your changes.
14. Activate the page.
15. Assign a default page setting.

#### See Also

- [Set Up Quick Send from Contacts, Leads, and Accounts](https://help.salesforce.com/s/articleView?id=mktg.mc_dm_qs_contacts_leads_accounts.htm&release=264.0.0&type=5 "To set up Quick Send to individuals, add the Quick Send Lightning component in Lightning App Builder or Experience Builder to Contact, Lead, or Account page layouts. You can’t set up Quick Send for business accounts.")
- [Set Up Quick Send from List Views](https://help.salesforce.com/s/articleView?id=mktg.mc_dm_qs_list_view.htm&release=264.0.0&type=5 "To set up Quick Send to List Views, add the Send Quick Send Message custom button to the Contact, Lead, or Person Account List View Search Layout in Lightning App Builder. Users can send up to 75 recipients at once.")
- [Set Up Quick Send from Quick Send Message Records](https://help.salesforce.com/s/articleView?id=mktg.mc_dm_qs_setup_message_record.htm&release=264.0.0&type=5 "To set up Quick Send from a Quick Send Message Record, add the MCDM Quick Send Audience component to the Quick Send Message page layout in the Lightning App Builder or Experience Builder. When enabled, users can search for, select, and send a single contact, lead, or person account without leaving the message.")
- [Set Up Quick Send from Opportunity Records](https://help.salesforce.com/s/articleView?id=mktg.mc_dm_setup_qs_opportunity_record.htm&release=264.0.0&type=5 "To set up Quick Send to Opportunity Records, add the Send Quick Send Email custom button to the Contact, Lead, or Person Account List View Search Layout in Lightning App Builder. Quick Send to Opportunity Records isn’t supported in Experience Cloud.")