---
schema_version: "1"
id: 2775822c906c4e76d161f72cf3f7b7a741b05854a9bfc291ff8ed16b0b3a23c8
title: WhatsApp Deliveries Dashboard
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_dat_dash_whatsapp.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_dat_dash_whatsapp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e68940e6240f4ba7d8ec006c9f33733efef1dd28d82ab48ed1a12d83ac835f32
description: View your WhatsApp delivery data including sends, deliveries, and delivery rates. Get breakdowns by day of the week, WhatsApp business account, and WhatsApp channel name.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# WhatsApp Deliveries Dashboard

View your WhatsApp delivery data including sends, deliveries, and delivery rates. Get breakdowns by day of the week, WhatsApp business account, and WhatsApp channel name.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Intelligence Reports and Intelligence Reports Advanced</td></tr></tbody></table>

You can filter the WhatsApp deliveries dashboard by:

- Send date
- Business unit
- Campaign
- WhatsApp business account
- WhatsApp channel name

After you select the filters, click **Apply**.

The WhatsApp deliveries dashboard contains these sections.

- **Delivery KPIs**—Top KPIs for message deliveries within the filtered time period. These KPIs include:
    - **Sends**—The sum of sends that were successfully rendered.
    - **Deliveries**—The number of messages received.
    - **Delivery Rate**— The message delivery rate. Calculation: Sends ÷ Deliveries.
    - ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-mc_data_management_and_analytics-264-0-0-production-enus/7988f60d-cd94-4b42-8836-dc11773564b5/images/icon_note.png)
        
        Note Each section shows how the measurement performed in the previous period and whether it increased or decreased. You can define the compare to period with the send date filter.
- **Bounce KPIs**—Top KPIs for the number of messages that didn’t reach the intended recipient within the filtered time period. These KPIs include:
    - **Bounces**—The sum of messages that weren’t successfully rendered.
    - **Bounce Rate**—The percentage of messages that didn’t reach the intended recipient.
    - **Bounce - Not Sent**—The sum of messages that weren’t successfully sent.
    - **Bounce - Not Sent Rate**—The percentage of the number of messages that weren’t successfully sent.
    - **Bounce Failures**—The sum of messages that failed to send.
    - **Bounce Failures Rate**—The percentage of the number of messages that failed to send.
- **Delivery Timeline**—Shows the selected measurements over a timeline. You can also select the granularity that you want to filter the graph by, for example, sends.
- **Breakdowns**—This section shows an analysis of the selected measurement.
    - **By Day of the Week**—A table that shows how the selected measurement performed each day of the week. This table can help you determine the best day to optimize your push notifications.
    - **By Locale**—A pie chart that shows the selected measurement divided by the locale.
    - **By Conversation Type**—A table that shows how each measurement is performed per conversation type.
- **Send Details**—A table of your top-100 WhatsApp messages within the defined time frame, according to the selected measurement.